[Resolved]  Airtel — balance is deducted even though i havent used the facilty

My mobile no.is [protected] (airtel). i have purchesed it last week(10 feb 2008).there after i tried to activate the NOP(net on phone service)

i consern the customer care at 121 for modes to activate NOP. as per their instruction i tried to connect to activate the service.But due to inappropriate(wrong) information provided i was unable to activate. i concern the customer care again and again but non of the customer exectives gave me appropriate way to connect.

the worst part is , one cannot connect to customer care for more the 3 times in a day .after few days my balance started reducing varaiable.
first it reduce by 8 Rs then directly 15 Rs then 5 rupees

when i tryed to figure out what went wrong at service center the responsible person started giving me faque answers.

till date i havent received any conformation message from airtel regarding activation of NOP.as per my knowledge one receives a configuration message first time and a conformation message of activation and a symbol 'G' is displayed on mobile screen. not even a single seniarios was seen on my mobile

but the responsible person tell me that i have used the NOP.But my main question was the charges of NOP are Rs 5/- per day how come my balence reduced by 8 then 15 and then by 5 Rs

The boundries were crossed when i was asked by that person to send a sms(NOPDEACT) to Toll free no 511 . and it cost me Rs 3/- when i ask him regarding this he answers me that it the useage charge.being a toll free no . i have been charge so there is a error in airtel's system.but no one is helping me. till date i have lost round about 36 Rs. who is going to compainset my loss.

i dont know who should be held responsible.

this is totally injustice with me.