[Resolved]  Airtel — FALSE PROMISES

Dear Sir,

I have applied for the 2nd Broadband connection from your organisation on 10th Jan 2010 with Ref no – 5879300 on Customer Care 121. A sales executive Mr. Alok ([protected]) contacted us for the Broadband connection and filled an Enrollment Form No. – 1883188, with amount of Rs. 2447/- holding Chq no 588089 dated 18 Jan 2010, we decided to opt 256kbps plan with a telephone connection along with the plan. He himself very much sure for the availability of TAG in our area, where as I spoke earlier with the Airtel engineer for the connection as the there is no tag availability in our area.

Further he sends a technician Mr. Sandeep from Tilak Nagar for the wiring done and the new telephone.

On 20th Jan 2010 Mr. Alok made a call to us for the non availability of TAG in our area as the same is confirmed earlier went to very shocking and humiliation on our part.

This seems to be very unethical in terms of customer retention.

As a sales executive he is liable to be known the customer requirements.

To a very extent when we ask for the refund he gave another Senior Sales executive Mr. Vipin Garg’s ([protected]) mobile no and said to speak for the refund he replied with the false statements about the connection and the amount will refund within 15 to45 days.

This is more rudeness from a distinguished company like yours that you give a chance to those people who doesn’t know the meaning of Customer Care.... Is this the way of your company handling the customers?

Kindly take a stringent action against these people Mr. Alok and Mr. Vipin who continuously make false statements with the customers for their own benefits.

Kindly acknowledge the same and do forward me with the ongoing status in this context.

Further, if there is no action takes place against these people I am liable to go to the consumer court for misleading the customers in evident to these people as well as the company.

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Thanks and regards

AJAY