[Resolved]  Airtel — Airtel services reaches its nadir:Defunct services to several IIT customers

Dear Sir,

This is to draw your attention to the level of services Airtel is providing these days to my prepaid connection ([protected]).Similar serious irregularities in services are reported by several customers residing at IIT Kanpur campus for more than a year.

I lodged my complain to customer care & nodal officer at Lucknow (Ref. No.:[protected] several times in last 15 days for my pre-paid mobile connection-number [protected])about the problem of "No NETWORK COVERAGE/SIM REGISTRATION FAILED".

Airtel customer care replied back to me once (beyond the schedule period) saying...."We would like to inform you that we have checked our system and found that your number is active as per our records. Hence we request you to check your SIM in the nearest
Airtel Relationship Centre and also, be informed that you can avail a
duplicate SIM at the cost Rs. 25/- to initiate further action."

Following their suggestion I visited the nearest Airtel relationship
office at Lajpat Nagar (Kanpur).The office replied me that my number is no more active and even the SIM replacement will not work as the number (corresponding record) may be under deletion.

I am using this number form 2005 and now all on a sudden the services are in danger of termination. I have recently recharged my number as well. It seems I am going to loose all the money as well and face unprecedented inconvenience as neither me nor other can contact each other with this number.

I am very much disturbed to find the sudden interruption in Airtel services. And even more the way they are treating the case. Similar problems are also reported by few of my colleagues in last one year repeatedly and they even had to complain to this forum.

I request an urgent help to this problem.


With thanks

Susham Biswas
PhD Research Scholar, IIT Kanpur-208016