Airtel — TRYING TO CHEAT CUSTOMERS

I called Airtel call centre on 4th Jan 2008 for cancelleing my Line No:[protected] one Ms.Nirmala Devi attaneded the call and she asked for the extention or gift the line to somebody,after i said no then she accepted my cancellation request and she also informed that"Your line will get cancelled from today,but you can use your line till 22nd Jan then line will get permanently cancelled.She confirmed that there will not be any rental charges from Jan 4th, if any usage is there in that time i should pay the usage fee only.After this discusion i when to thier egmore office to surrender the instruments i shocked that they were telling your line still active you need to pay rental everything,even after i wrote a letter stating everything and gave in egmore office, i got the bill for whole amount.I sent numerous mails they are not ready to listen.So far i sent nearly 4 mail to nodel officer too there is no response,i dont know whether nodel officers are recieving my mails or not.Now they were telling that i have to give a written cancellation then only they accept it should be informed to me when i asked for cancellation on 4th jan to Ms.Nirmala Devi.Because of thier executive not aware of the procedures why should the customer to be penalised.I dont know whether Airtel is wantedly doing this,customer who is cancelling has to be penalised???.Now also i am saying i am ready to pay what ever i got as a bill after listening the conversation i had with Ms.Niramala Devi.,If Airtel wants to prove they are right, let them prove i am ready to pay after that.

Regards
Illayaraja.M.