[Resolved]  Airtel — Anomaly in bill

Dear all,

This is to inform that I was availing Airtel facilities. Mr. Deepak called me and said that the amount was due and he will send someone to my office to collect Rs. 5381.00. The actual bill asked for is Rs. 5125.00, which included GPRS charges. On asking the bill details were mailed to me from "Sarabjit Singh Batra" <sgfs.[protected]@gmail.com> address. I was surprised as he asked for Rs. 5125 as it should have been Rs. 5381.00 as the due date was over. After discussion with Mr. Deepak, Collection Agency, 5 Phase Mohali it was found that in the month of Nov. 09 no GPRS was activated and no charges were included. In Dec, 09 and Jan, 10 suddenly GPRS charges were included for both the months. Mr. Deepak was unable to answer me whether My GPRS was activated, when and where? After discussion Mr. Deepak happily aggreed that Rs. 500 can be waived off as I have not switched on the GPRS facility. After I pressed that my GPRS service charges was Rs. 299 + 299 = Rs. 598 and the same should be waived off, he then aggreed. So he agreed that Rs. 4500 may be remitted to him. The amount (Rs. 4500) is handed over to Mr. Rajpal. I was surprised that is it a vegetable market where if you argue you can get a discount sometimes of Rs. 500 and sometimes Rs. 600. According to me the amount should be Rs. 4783.00. Earlier the same thing happened with me and they said the GPRS must be switched onn by chance and the amount was charged for one month. The question that arises is if there are so much discripancies with the bill, is it safe for the customers to take airtel connections.
Thanks.
Manash K. Paul