[Resolved]  Airtel — Promotional Message before Hello Tune(Value added Service)

Reference Id:[protected]

Problem: I have hellotunes active on my airtel number [protected]. I have 4 songs in the album, of which I have added 2 songs recently. Out of 4 , 2 songs are ok, and other 2 start with the promotional message, "Press *9 to copy this tune, monthly rental 15/-", I asked customer care to remove this promotional message before the hello tune is played and their reasoning is as follows.

Reason given to customer care representative: The software to do so supports only 2 songs and cannot handle more than that songs in the album.

Details of Customer Care guy:
Ashwini Kumar,
Floor Manager
Delhi- Vasant Kunj Cutstomer Care

I do not think this is really acceptable.

Please take necessary action on it since, value added service should be customized as per customer needs.

Regards,
Manpreet Singh Bhatia
Contact: [protected]