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[Resolved]  Airtel — Promotional Message before Hello Tune(Value added Service)

Reference Id:[protected]

Problem: I have hellotunes active on my airtel number [protected]. I have 4 songs in the album, of which I have added 2 songs recently. Out of 4 , 2 songs are ok, and other 2 start with the promotional message, "Press *9 to copy this tune, monthly rental 15/-", I asked customer care to remove this promotional message before the hello tune is played and their reasoning is as follows.

Reason given to customer care representative: The software to do so supports only 2 songs and cannot handle more than that songs in the album.

Details of Customer Care guy:
Ashwini Kumar,
Floor Manager
Delhi- Vasant Kunj Cutstomer Care

I do not think this is really acceptable.

Please take necessary action on it since, value added service should be customized as per customer needs.

Regards,
Manpreet Singh Bhatia
Contact: [protected]
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  9 Comments     Updated: ShareTweet

Comments

Airtel is promoting their Hello Tunes Service at the expense of Customers monthly charges for Hello Tunes!

A person activating Hello Tunes does not pay for the annoying advt. a caller should listen to!

This complaint should be dealt with seriously.
Dear Sir, my number is [protected], i too request you to kindly remove the promotion message before my hello tune immediately - thanking you & awaiting your confirmation,
Jayaram
For me also same proble. Remove from mine also: [protected].
Please Remove promotional message from my caller tune also Mob no: [protected]
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Please Remove promotional message from my caller tune also Mob no: [protected].
can somebody from above tell if the compliant has been resolved?
sir pls remove promotional message from my caller tune [protected]
Dear Sir, my number is [protected], i too request you to kindly remove the promotion message before my hello tune immediately - thanking you & awaiting your confirmation,

Regards,
Manju M
Guys...
you can unsubscribe it ... by dialling *678*33# and then press option1.
Hope it works!!!
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Please Remove promotional message from my caller tune also Mob no: [[protected]].
can somebody from above tell if the compliant has been resolved?

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    Customer satisfaction rating
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    Airtel Phone
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