[Resolved]  Airtel — Misbehave by CustomerCare Executive

AirTel — Mis-Behave of Customer Care Executive

My Name is Hoshang Sharma and I am using an airtel connection[protected] from last 2 years. I am preety happy with the services with the provided by airtel.


But the incident which was happened last night is creating now a question in my mind that why Me and my friends will conntinue to use with airtel. Might be airtel have more than 10 Millions customers in INDIA and I am a very small part of it. But if the problem will continue Airtel may start losing their customers.

And I am that much of disturbed and dissatisfied that now I am thinking to open a web-site so that everybody can register their complaint because now I am realizing that you are not worrying about anything just because you have that much no. of customers.

yesterday evening My connection was de-activated and my services was bared. I wasn't aware that time that this was just because I had raised a service request to change my no. to prepaid. Your customer re-presentative suppose to inform me before deactivating my services. There was so many important calls which I was not able to attend just because of this deactivation.

This is not the case only. I wanted to speak with the postpaid helpline to activate my services so I called from a prepaid no. thrice to customer care for airtel. (The No. which I called from is[protected] First person who picked up my call gave me the no. for postpaid help line [protected] which was incorrect. I called again. The very next person who called me I didn't remember the names now. gave me another no. which was[protected] which is again incorrect, third time I was so dis-satisfied with the asistance.

I called third time and this my call was transfered to a senior person. But nobody was replying my questions. I said hello hello so many times. But I was only able to listen only some music and the conversation which was happening that time between the seniors. This is the way they handle to the customer.
No One was interested to solve my problem. One of them told me that please call us after 6.00 AM, It's our sleeping time.

as I remembered the name was Sunil and Rajendra.

When I called 4th time Rajendra told me that the correct no. is[protected]. and you need to call from a postpaid no. till the time I wasted good about 45 minutes. and I am so dis-satisfied with the services which has been provided by you.

Now I need justice.

I want all these 3 names to be taken care of and strickly action has to be taken.
I want the company name where airtel send their business to who are not deserve.

WORST CUSTOMER EXPERIENCE EVER WITH AIRTEL.

Reply me with the fax no. of airtel office and e-mail address for nodel officer and their seniors too.

I am waiting for your reply. If You will not take this e-mail seriously My next e-mail will go to TRAI and I will ask them that this is the way airtel is handelling their customers.

Regards

Hoshang Sharma
Jaipur

[protected]

Airtel Ltd. — misbehavior of executive

Hi,

This is regarding Airtel broad band connection and that is the no. for the same [protected]...I wanted to mention something in this regard...I am totally disappointed with your services, due to those reasons:

> COMMETMENT -When I Purchased that Broadband connection at that your service provider(outlet people) Committed me that at any point of time if you shifted frm noida to any other Delhi / Ncr Zone ur broadband 'll definitely shifted as per your request, in delhi free ofcoast n in ncr i need to pay only 300 rs...But When i droped request regarding shfting they guys noted down my request but no action was taken.

> WASTEAGE OF TIME- I dropped a request regarding shifting of my broadband in b/w 17-22aug.2010, but no action was taken regarding this for more than 20 days, your executive suggest me to go to near by Airtel outlet and then drop a request, when I reached there i came to know that all lines are already choked there is no scope of new connection or shifting of connection, this wastes my time a LOT

>FAKE PROMISES -Your Service Providers as well as your CCE(customer care exec) not having any proper info regarding the availability of net connection and did a fake promise that my Connection will be shifted in a week or in 10 day's but I waited For a month and no action was taken.

>NO ONE HEAR VOICE OF CUSTOMER- Once i called ur CC department in the month of SEP and request them to drop a bill on my mail ID insted of my home address but My request was totally igored and now am getting the bill of previous month in a lumb sum.

Your services totally disappointed me, and fails in front of my expctations,,due to your poor after sales services I suffered a lot as my all official works stopped due to fake info. that i always get from your service providers., and at the end due to no other option, i have to switch to other net service provider,

And after 2 monts wen i received a e bill of my net connection i dropped a mail regarding this that my amount is to weived off, than also i have not received any revert on that mail, and now your recovery department called me to repay 3000 rs as a monthly bill + interest, as on 27th dec 2010 i paid the amount and already received NOC to stop that no.

I am totally disappointed with your services..I 'll never take any of the airtel service in future and 'll never suggest any one to take that.

Thanks & Regards
Garima
+91 [protected], [protected]