[Resolved]  Airtel — I got frustrated with AIRTEL

I had very weird experience with AIRTEL. I took AIRTEL Landline with Broadband connection on 23rd April, 2007 when an AIRTEL representative offered me the connection. I paid Rs. 850/- (CA/REC No. 116256, SEF No. 155520, Dated: 23/04/07) as initial deposit for “Super Three” scheme (as told by the executive). The landline phone was installed at my residence. However, the modem was not installed as I did not own a computer during that time. So far, the story was good.

On one sudden day, I found my landline connection to be dead. It happened before my billing date without informing me. I did not receive any telephone bill from the company.

I paid Rs. 616/- (REC No. 194638) as a billing amount on 8th July 2007 (My connection is still dead).

I shifted to a new place and request for shifting of the connection. The reference number for the request is 55330, dated: 14/07/2007. The new place is around within 200 m from the place where I used to stay before. I got a call from AIRTEL Sector-57, NOIDA office. They informed me that shifting of the connection would not be possible owing to technical issues.

I had to switch to a different service provider which cost me another initial deposit.

I got a call again from AIRTEL Sector-57, NOIDA office asking me to pay Rs. 100/- so that they can close the chapter with me. So, I paid the amount to an AIRTEL executive (REC No. 473365, Dated 26/08/07).

On 8th March, 2008, I got a call from an advocate appointed by AIRTEL who was threatening me for a court case under Section 420 & 421 of IPC. The advocate suggested me to pay Rs 2300/- before 2:00 PM on the same day in order to avoid the court case. He also threatened me of arrest warrant. I rushed to the AIRTEL customer office at Sector-18, Noida and communicated orally the message of the advocate to the Landline/Broadband service executive. I also communicated all the transaction details with the references and the arguments. I pleaded him for sorting out the issue as I was over occupied with other tasks. He referred me to Sector-57 office which was far away from that place. I drove to Sector-57 office in spite of the work in hand. I was made waited there, and finally the executive taking care of all the court cases (as I was told by the other executives) informed me orally that the company will file the court case if I don’t pay the amount.

With this kind of attitude of the AIRTEL, I am feeling mentally harassed. It is even adversely affecting my job profile and personal life. I feel difficulties in concentrating while at work. It is very shameful for an honest and responsible citizen to hear this kind of allegation and threat from an advocate even when he is not guilty. AIRTEL is responsible for this. I am frustrated with AIRTEL’s customer service.