Airtel — Still getting bill

Sir I am copying all mail conversation till now.All of a sudden air tel is sending bill this month after a gap of 4 months. Please suggest what I will do.
Amit Ghosh
[protected]@yahoo.com




Dear Mr. Ghosh,





Thank you for contacting Airtel.



This is with reference to your email dated 07/03/08 regarding disconnection not done for your Airtel mobile [protected].



We understand your concern and will work together to resolve your issue.



Kindly note that your complaint regarding disconnection not done has already been forwarded to the concerned department. Your request number for the same is 15832389. We will get back to you by Tuesday 11/03/08.



The issue is again forwarded to the concern department.



Further, we would request you to kindly provide us an alternate number on which we can contact you. This will help us to assist you better.



However, it is our sincere hope that you may change your decision and give us the pleasure of serving you, again.



It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements too.



We would also like to inform you of Airtel Self Care service on https://www.airtel.in that allows you to manage your Airtel account at your convenience and ease. Just register at https://www.airtel.in and see how it makes things simpler!





Regards,



Sudesh Mishra

Customer Care Executive

Airtel.


---- Original Message ----

Sir,

?? Why? I am getting new ref no.I don't need anything it's up to you how
and when you will take care about the same .It's your concern where you
will forward it however if you ask me I will suggest Gaganjeet Singhshould
be punished you check the mail he also send you same mail like you then why
you all of a sudden sending bill while I stop the connection Please ask him
to pay that moneyand also tell Arpan Singhto understand mails before
sending a mail "please read properly".


By the? by stop sending the worst e-mails those have no meaning .I am not
even interested to know that you people are improving your services. Bottom
line is? stop harass customer? and dont promise to improve your services


"However, we have already noted your request (request No.[protected] and have
forwarded the same to the concerned department. Kindly note that our
executive will get in touch with you by Tuesday 30/10/07."

Top red bold lines I copied from one of e-mail that also giving me a ref no
that also promised me to take care about this and today after five months
you are also telling same thing.ARE YOU JOKING WITH ME? So, forward this
e-mail to higher manager.

Amit Ghosh








Amit Ghosh
Customer Care Executive

"[protected]@airtelindia.com" <[protected]@airtelindia.com> wrote:
Dear Mr. Ghosh,

Thank you for contacting Airtel.

With reference to your email dated 06/03/08 regarding disconnection of the
Airtel
mobile number [protected].

We are truly disappointed to learn that you have decided to surrender your
connection. We would be happy to do anything we can, to have you as a
continued member of the Airtel family.

We understand your concern and will work towards resolving the same and
would like to assure that necessary steps have been taken to improve the
services.

Kindly note that your complaint for discontinuation has been forwarded to
the concerned department. Your complaint number for the same is 15832389.
We will get back to you by Tuesday 11/03/08.

However, it is our sincere hope that you may change your decision and give
us the pleasure of serving you, again.

It has always been our endeavor to provide you with the best customer
service and we assure you of our sincere commitment to meet all your future
requirements too.

We would also like to inform you of Airtel Self Care service on https://
www.airtel.inthat allows you to manage your Airtel account at your
convenience and ease. Just register at https://www.airtel.inand see how it
makes things simpler!



Regards,


Feroz Khan

Customer Care Executive
Airtel.




---- Original Message ----

Sir,
?I have requested long time back to stop this connection this all mail
conversation is saying? thatnow if we don't stop that then whose mistake is
that?



"However, we have already noted your request (request No.[protected] and have
forwarded the same to the concerned department. Kindly note that our
executive will get in touch with you by Tuesday 30/10/07."


This is i am copying from one of your mail .I think you should read all
this mail conversation with you some months back .

Please read mail properly please answer properly .It's not my mistake if
you don't stop that line that time.I mentioned that time if you don't stop
connection I am not responsible.

Forward this e-mail to your higher manager.Please don't disturb me by
sending bill when I have already stop this connection.Why? you are asking
my present address.I never requested air tel to change my address but
requested time to time to stop connection

Amit Ghosh


"[protected]@airtelindia.com" <[protected]@airtelindia.com> wrote:
Dear Mr. Ghosh,


Thank you for contacting Airtel.

This is with reference to your email dated 06/03/08 regarding Bill Delivery
related issue for your Airtel Mobile [protected].

We understand your concern and will work together to resolve the same.

We would like to inform you that as per our records your current Billing
address is as follows:-
23/A/1, Dr PT Laha Street,
PORishra,
Near Daptar Club.
Hooghly-?712248,
West Bengal

Further, we would request you to confirm the new address which is to be
updated in your account as?we haven't received any?such address change
request from your end.

It has always been our endeavor to provide you with the best customer
service and we assure you of our sincere commitment to meet all your future
requirements too.

We would also like to inform you of Airtel Self Care service on https://
www.airtel.inthat allows you to manage your Airtel account at your
convenience and ease. Just register at https://www.airtel.inand see how it
makes things simpler!

Regards,


Arpan Singh
Customer Care Executive
Airtel.

---- Original Message ----



"[protected]@airtelindia.com" <[protected]@airtelindia.com> wrote:
To
? The Customer Care
? Air Tel

?????????????????????????????????? Sub- WHY I am still getting bill?


Sir,
?? I would like to ask you why I am getting bill at my past home address.I
am forwarding the mail conversation with you.Even I will like to inform you
that one executive all ready visited my that time about the same. I think I
am harassing? by you people.



Dear Mr. Ghosh,

Thank you for contacting Airtel.

We refer to your email dated 31/10/07 regarding the above mentioned Airtel
number [protected].

We would like to inform you that your outgoing is already barred. To
discontinue your number kindly make the payment of Rs. ?471.39.

We would also like to inform you of Airtel?s Self Care service on
www.airtel.in that allows you to manage your Airtel account at your
convenience and ease. Just register at www.airtel.in and see how it makes
things simpler!


Yours Sincerely,


KrishnaMohan Singh

Customer Care Executive

---- Original Message ----

Sir,
?? ?I look forward to hear from you . It's 31/10/07 but I got a mail from
you that was telling me I will get to know about the disconnection by
30/10/07 . So, I wont be responsible if I get any further bill.


Amit