[Resolved] Airtel — International Roaming Dispute with Airtel

[Resolved] Airtel — International Roaming Dispute with Airtel

M manshoomehra from Delhi, Delhi

I am a Privileged Customer of Airtel and holding this number ([protected]) from past 5 years now. I have maintained a very good credit history with Airtel. But this time I am having bad experience with Airtel. I was in Mauritius (International Roaming) from 28Feb08-06Mar08. As per Airtel, roaming rates for Mauritius is as shown below: Outgoing: Rs 102 per min. (Including Surcharges I guess) Incoming: Rs 31 per min. (As told to me by Airtel Cust Care and SMS ROAM MAURITIUS to 161). When I returned back from Mauritius, I got a message to make the payment o[censored]nbilled amount Rs. 43000 and your credit limit is Rs 10500. I have been following up with 121 and Airtel local office from past few days but no one is ready to provide me the statement and explanation on the bill amount Rs.43000. After many follow-ups, I got to know that the bill amount for one day (29thFeb08) is Rs. 38000. When I asked Cust Care about this they told me that you made Satellite calls on 29th Feb08 as there was no network coverage that time and rates for that is Rs400 per minute or more. They themselves have no clear information on this 38000 amount. As per them I made only two calls that day. I would like to inform that I made a normal call and if there is no network coverage then its Airtel Network fault if they changed that call to Satellite call without informing me about this. I never requested Airtel to activate any such thing for me. Also if my credit limit is Rs10, 500, how can my bill amount reach upto Rs 43, 000. I knew that I was on international roaming and very well aware if the normal call rates so I restricted my outgoing calls to maximum 2-3 and that too for 1-2 minutes each. Now instead of sorting this issue out, I am getting calls from Airtel to make the Payment otherwise they will block my outgoing/incoming calls. Your urgent help is required in this matter as I am not ready to pay Rs 38000 for two calls. This is the problem at Airtel end and it should be fixed by them. Thanks in advance, Manshoo Mehra Cell: [protected] Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Naresh

Airtel customer care cheats its customers
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I am experiencing a bad feel with the airtel connection now
Each time i call up customer care with the same query i get different answers:

Let me explain in detail:
One sunday i checked with customer care abt international roaming facility, they informed that we have to raise a request and it will be done in 24 hours

I called up Cust care on wednesday and asked the same questions, now they informed that 48 hours are needed to activate, (First confusion), i thoughts its ok and i raised a request on wednesday (for my travel on friday night to US), friday morning i called up to confirm again, they informed it will be activated by the same day evening, before starting up i checked up again it was informed it is activated, trusting airtel i didnt take a calling card and took up my flight
on the way i was at belgium (no airtel access), then i landed up US(when i choose any provider it doesnt support it - says no access), through my friend in india i contacted the customer care 3 times - each time i get a different reply, one person says it is activated, one person says it is not activated yet, it wil take 48 more hours, one person says you have not raised a request at all.

How come for same question asked to the same 121 customer care people can give different answers each time we dial.

I wonder how Airtel uses such a stupid mechanism to track the calls and requests to customer care.

I was vexed by these uses, Still i m not able to access any network over here in US.

I am totally pissed of by this activity of airtel.

Thanks,
Naresh

kanagaraj

I am a Privileged Customer of Airtel and holding this number ([protected]) from past 2 years now. I have maintained a very good credit history with Airtel.

But this time I am having bad experience with Airtel. I was in Saudi arabia (International Roaming) from 16Feb08 till next 5 days.

When I returned got the bill, I got a call to make the payment o[censored]nbilled amount Rs.289000 and your credit limit is Rs 11200.

Your urgent help is required in this matter as I am not ready to pay Rs 289000 for March 2008.
This is the problem at Airtel end, why they have not stopped the connection even after reaching the credit limit of rs 11, 200.
And there was no intimation message SMS/mail. This issue should be fixed by them because it is their fault

Thanks in advance,
Kanagaraj

Subin

AirTels International Roaming Is Untrusted

I am Presently In Qatar (Dec 29 2008). My Airtel Mobile is logged onto Q-Tel
I am scared of switching my cell on because if someone try to give me missed call or if try to call me, ill be charged Rs 50/Min and I wont even get a missed or a call
They Are Just simply charging Me
So What should I do Now

Abhay Saxena

from Hyderabad, Telangana

I was in US for 2 weeks.

Airtel has charged me over Rs 20, 000/-.

1. For call durations of few seconds they roundit off to a minute.
2. They are charging Rs 300/- per minute, despite their 121 service informing me that it costs between 50 - 80 per minute before I travelled.

International romaing is a ripoff with Airtel.

Domestic services have been good so far over the last 5 years.

Regards

Abhay

gagan_imtg

from Chennai, Tamil Nadu

Hi,

Can you update how was this issue resolved??
I am in a similar situation with a bill of 38, 500 /-