[Resolved] Airtel — Hello tune service | |
Hi, This is in regards to the Hello tune service that was unwantedly and without consent was provided on my cell phone . I cant believe the fact that i have been with the airtel service since 3 years and their upto such sheap act of deduting 30/- every month. I am sure their doing their sales based on deductions like these. Despite the # of complains lodged nothing seems to work. Every executive you talk to (New or tenured ) doesn't seem to know the procedures that need to becarried out after speking to a valuable customer. For these months i have requested a refund time and again however i have been only provided with # as follows. Dial[protected] and press 1 your hello tune will be unsubscribed. (Nothing works) Dial 543211 (Toll free # ) 12/- was deducted on the same. Press *678# and select the option 1 for the menu. After the menu nothing appears. It's demeaning to have a service like this. I was unsure that this company is going to the DOGS because of the untrained executives as well as they upcoming with such cheap plans to buildthemselves in the market. However i now believe that this company is gone to the DOGS. I am not sure this compalint will try & make a difference, however this is purefrustration of being a valuable customer and to experience such a disgusting service . Also to metion our renowned website for airtel does not contain any section to lodge complains. Also the executives our only advised to give the website www.airtelworld.com incase of any complaints to be lodged by the customer. pleased while writing thefollowing that Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
2 Comments | |
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hallo tone
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My mobile number is [protected] and I have been using this number for quite some years now but I am now a highly dis-satisfied customer. I had a hello tune for the last 2 years and on 15th I received a call from an executive of airtel informing me about a new offer that for 90 days I have to pay 60 rupees. I accepted offer but clearly mentioned that I don't want the song to be changed to which I was given the assurance that it will not be changed. However, the same has been changed and now I am at a loss as again I have to spend money in order to find the song and activate that.
Even after calling me back, the customer care / nodal officer were not able to resolve my issue, instead they kept on asking me for the resolution.
This is not at all acceptable and would request your help in getting this resolved.
Even after calling me back, the customer care / nodal officer were not able to resolve my issue, instead they kept on asking me for the resolution.
This is not at all acceptable and would request your help in getting this resolved.
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