[Resolved]  Airtel — Airtel engineer Mr. Tharanath ([protected]) cheated me

Date: Mon, May 16, 2011 at 7:47 AM
Subject: Re: Welcome to airtel family - Landline: 0804092**** - CEF No: TBLR236832 - Velankanni, Electronic City
To: [protected]@airtel.in, [protected]@airtel.in, Nodal.[protected]@airtel.in, care.[protected]@airtel.in, [protected]@in.airtel.com, [protected]@airtelindia.com, [protected]@in.airtel.com, appellate.[protected]@airtel.in
Cc: [protected]@consumercourt.in, sunil.[protected]@bhartiairtel.in, sunil.[protected]@bharti.in, sunil.[protected]@airtel.in, sunil.[protected]@in.airtel.com, [protected]@airtel.in



Please be informed that I won't be paying the rent as the connection is not working and nobody has turned yet. I request you to refund the money I have paid for connection, modem and the phone. I paid for a new modem and your engineer Mr. Tharanath ([protected]) has cheated me and have given very very old modem. I called him 'n' number of times and false assurances that he will rectify it in 1 hour, 2 hour, before 10 PM, etc., is he the customer or I ?

A I got fed up raised a service request[protected], when I checked the status it was closed with out resolution. The reason mentioned was already another request is in progress, I don't know what was that ?

Again called up and raised an interaction request which was not attended.

Again raised a service request[protected] and no response.

Is this is the way you handle customer ? You don't have any value for customers ?

NB: Copying [protected]@customersourt.in into the mail trail.

Regards,
Binu