[Resolved]  Airtel — locking of sim card

From:

1. P M Patel 2. S K Vora

Code no: 8941 Code no: 1467

GSFC consumer society, GSFC consumer society

Vadodara Vadodara

(M) [protected] (M) [protected]

26.06.2008



Sub: Locking of sim cards.



Dear Sir,



We are having above nos with us in the scheme of GSFC Consumer society. Additionally we are having (P M Patel : [protected], [protected], [protected] ) and ( S K Vora : [protected], [protected]) these mobile nos under same scheme.

We are regularly facing the problem of locking of sim cards one no or the other. Not only we but many people in GSFC are facing the same problem. Now there are 2 options once sim card is locked.

1. Get a new sim card from any airtel office by paying 150 rs.

2. Get new sim card for free through service provider representatives at GSFC.

Out of the above 2 options, option no 1 is not acceptable as sim cards are getting locked frequently without any operational mistakes or deviation i.e. I switch off the alarm in the morning and immediately after that sim card is locked. These types of operations are not operational mistakes and sim card should not get locked in any circumstances. This is frequent.

I got new sim card for no: [protected] as it was locked from your representative at GSFC by paying 150 rs.
My sim card no: [protected] is locked at present and your representative does not know when sim card will be available free of cost as there is no stock.
I got new sim card for no: [protected] from airtel office by paying 150 rs. First time.
I got new sim card for no: [protected] from your representative at GSFC at free of cost.
Again sim card no: [protected] is locked since last one month and I have still not received new sim card from your representative at GSFC. I have already given application for the same.
The same problem is being faced by many our colleagues in the company.


Now this type of incidents raises many questions.



Why sim cards are getting locked frequently without any operational problems?
Is airtel has got wasted interest in it for recovery of 150 rs for new sim cards?
Your airtel representatives at GSFC are useless. Neither they are lifting our calls nor they know when new sim cards will be available. What type of service you are providing?. How dare they do not take up the call for the whole day? How can they say that sim cards are not in stock and they do not know when it will be available? Or these are the directives from airtel? How this is acceptable that sim cards are not available for a month as in the case of [protected]? What type of organization you are? Sack all your representatives at GSFC and put efficient representatives. GSFC has got very wide base of employees. If airtel is not interested in post service then make it clear to us so that we can decide about continuing the connections.
At any cost locking of sim cards has to be prevented. Do whatever you want. This is not acceptable. If at all it locks, on the same day we should get the new sim card free of cost. When sim cards are available by paying 150 rs over the counter from any of the airtel offices, why your representatives are not getting it? What do you want to communicate by doing this? If you can not provide the service, Pl exit. Do not keep the problems lingering.


We request you to look in to the matter and direct your representatives to issue immediately new sim cards of good quality for [protected] and [protected] (locked since a month) free of cost.



PL NOTE THAT THERE IS NO PROBLEM FROM OPERATION POINT OF VIEW FOR LOCKING OF SIM CARDS. AT THE SAME TIME WE WOULD LIKE TO KNOW UNDER WHAT CIRCUMSTANCES THEY ARE BOUND TO LOCK?





Regards,



S K Vora

P M Patel