Airtel. — Poor service of Airtel

Airtel. — Poor service of Airtel

M Manohar Reddy.K from Hyderabad, Telangana

Hi Sir, This is Manohar Reddy from Malakpet, Hyderabad. I have Airtel connection with bearing Cell No. [protected]. I have given complaint in Airtel Customer care and Airtel Malakpet office ‘N’ no. of times for poor Network coverage in Malakpet, Hyderabad. Still now issue is not resolved. Since from 2 years we are facing this network problem not only in indoor even in outdoor also till now no one is bothered to take action on this. Even I spoke to managers in Airtel Customer care and they promised me within 4 working days issue would going to be resolved but till now none of them cared to call back also. I can say this a ridiculous service providing by Airtel people. I don’t know why these people are cheating public by giving advertisements and attracting people to go for their service. Atleast if any customer raises complaint for network they should call back the customer or walkin to the customer and see that issue get resolved but none of them turned back. Since from 2 years I go on giving complaint to Airtel Customer care and after couple of days they will send me SMS saying your issue has been resolved and we have closed the complaint. By seeing this SMS if I call back Customer care they says there is no network problem in Malakpet and they say we tried to reach on your mobile but not reachable. This clearly says that there is a network problem. If there is a good network they would have reached me and I have given my alternate No.[protected] also. They never called me. This problem not only with me, many of them who are residing near to my place having this problem. If required I can give their numbers also. You can directly talk to them. I don’t understand why they are not cared for customer service. They are not providing free service. If we are paid for service we definitely look for good service. Please see that issue is going to be resolved as soon as possible and punish these kind of people not to cheat common people like me. Please let me know if you have any questions. Thanks and Regards, Manohar Reddy. Was this information helpful? No (0) Yes (0)

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Amit Sarkar

from Amalapuram, Andhra Pradesh

Airtel. — Unwanted phone call & message

I have two mobile connection from M/S Bharti
Airtel numbers are given below. I am very much
disterbed with their unwanted phone call & messages at the time of my working hours. Please
do the needful so that I can not get any more un-
wanted phone call and messages.

Mobile nos. [protected]
[protected]

Akshat

I get lot of message for upgrading the new sms service for colour and emotions. Please try to not sent me this message again .

Shyam Sunder Chandak.

from Sikar, Rajasthan

Airtel. — AIRTEL FRAUD......FRAUD.....FRAUD.

MY MOBILE NO. [protected].
AS ON 10TH SEP'2009 I HAVE USED MY PREPAID SERVICE, THE BALANCE AT THAT TIME WAS RS.240/-. AFTER THAT I HAVE NOT USED IT FOR 4 MONTH'S. WHEN I STARTED MY MOBILE ONCE AGAIN ON 02.01.2010, BETWEEN THIS PERIOD THERE WAS NO OUTGOING & INCOMING CALLS, SO THERE SHOULD NOT BE ANY DEDUCTION IN MY BALANCE.

BUT I WAS SHOCKED, WHEN I SAW MY BALANCE HAS REDUCED TO RUPEES 125.20.

THIS IS A FRAUD, BECAUSE WHEN I CHECKED MY OUTGOING AND INCOMING CALLS, I FOUND THAT A CALLER TUNE HAS BEEN SUBSCRUIBED. THIS SERVICE IS NOT ON MY PERMISSION AND I HAVE NOT SUBSCRUIBED IT.

THEN ON 21.01.2010 I RECEIVED A MESSAGE FROM AIRTEL TO STOP HELLO TUNES. I HAVE DONE EVERYTHING THAT THEY SUGGESTED (SMS - STOP AND SEND 121)
THEN I RECEIVED A CALL FROM AIRTEL AND THEY JUSTIFIED THAT YOUR UNNECESSARY CHARGE WILL BE COVERED SOON, BUT IT DOES NOT HAPPEN AND WE ALSO LOOSE 30/- Rs. FROM MY MAIN BALANCE.

WILL ANY ONE ANSWER...................................SO I HAVE SUBMITED THIS COMPLAIN IN CONSUMER COMPLAIN. I HOPE I WILL GET COMPENSATION ON THIS FRAUD.