[Resolved]  Airtel — NON ADJUSTMENT OF AIRTEL POSTPAID MOBILE BILL

From,
No : 4152/Pers
Ravi Sonvane 08 Jul 2008
Headquarters 3 Infantry Division
c/o 56 APO

To,

The Manager
Head Office
Bharti Airtel Ltd
Near Tulsi Complex, Hazrat Ganj, Opp to KD Singh Babu Stadium
Lucknow (UP)-260015


NON ADJUSTMENT OF MY MOB BILL FOR THE LAST THREE MONTHS ACCT NO :[protected] MOB NO [protected]


Respected Sir,

1. With due respect and humble submission I request to state the following few lines for your kind consideration and favourable action please.

2. I was using Airtel postpaid connection No [protected] since Mar 2007 til Apr 2008 and the services provided by your company was incredible and upto the expectation. As you are well aware that I was a high value customer for your company. During Feb 2008, I wanted to change my plan from 249 to One India Roam Plan being so economical. On 05 Feb 2008 the concerned franchise (i.e. Sagar Enterprises, Sadar Bazar Meerut (UP[protected] was enquired by me to get my plan changed from 249 to One India Roam Plan, accordingly they requested for a written application for change of Plan.

3. On 08 Feb 2008 I submitted an application stating that my plan be changed from 249 to One India Roam Plan with effect from 10 Feb 2008; despite my repeated requests, they failed to do so till 23 Apr 2008. On 24 Apr 2008 again quoting my previous application reference I requested for my change of plan and the plan got changed on that day itself, subsequently my bill was generated according to 249 Plan showing an outstanding amount of Rs 8737/- and immediately they disconnected my connection due to payment outstanding to the company.

4. However, I enquired with the concerned franchise to adjust my bill as per New One India Roam Plan with effect from 10 Feb 2008 to 23 Apr 2008 as their reply was that they were not in receipt of my application dated 08 Feb 2008. The receipted copy of mine was produced to them for their ready reference, after a long conversation between me and the Manager of concerned franchise they decided to resolve the case by paying Rs 6500/- alongwith NOC as they said the bill will be produced to me after the final payment. Legal Notice from Advocate has been recd for the same without any fault from my side.

5. Finally I requested for my final bill but they requested first for clearance of outstanding amount of Rs 6500. Keeping in view of the above fact you are requested to look into matter and grant me the genuine waiver and fwd me the full itemized bill for my rectification and final payment to your company. If you could resolve the case within a stipulated time frame it would be more feasible for me as the concerned franchise is unable to resolve the case so I decided to put an request complaining the fact as the issue got delayed by many days.

6. I shall be very much grateful for this act of kindness and an early action to this effect will be highly appreciated and solicited at your end please.

Thanking you, in anticipation

Yours faithfully,