[Resolved]  Airtel — Blocked my outgoing

Dear sir,

I really had a very bad experience with Airtel in the past few days. I have two mobile No. of Airtel one is [protected] this is 8 year old and second is [protected] this is a new connection taken as on 31st July 2008 by depositing Rs. 500/- vide receipt No. 23412. Both the connection are in my name Ashwani Kumar Gupta with same billing address WZ-1768, First Floor, Multani Mohalla, Rani Bagh, Delhi-110034. This complaint is related to my new No.[protected] and my complaint is that Airtel closed my outgoing call at 4th time due to negative address verification. In this relation I had registered many complaints at customer care center on 6th Aug., 8th Aug., 11th Aug and finally as on today 13th August 2008 and inform to customer care executives of Airtel that nobody come at my billing address. Every time when I registered my complaints my outgoing reopened by their executive with the commitment that someone will come to my billing address for address verification within 48 hours, but every time nobody come at my billing address and every time without verification my outgoing is blocked by Airtel due to negative verification, and at present my outgoing is blocked..

Sir, I want to know, how is it possible that my address verification can be negative while nobody come to my address from airtel address verification. Now they says please resubmit your documents otherwise your number will be permanently disconnected. It is not possible for me because I am a handicapped man and can not walk properly. Now, I want to file a case against Airtel for the above issue, please give your valuable suggestion for the same. I hope you will take immediate action and provide me a proper justice.

Thanking you,
With regards