[Resolved]  Airtel — UPDATING HELLO TUNE

MY Mobile number is[protected].On August 18, 2008 I called[protected] and requested change in my halo tune.This was confirmed by SMS msg from number 6782 @19.05 hrs and again I received a SMS from number 678060 stating it is UPDATED both the msg recd on Aug 18.
As this was not the case I contacted AIR TEL on no.[protected] on 19 August @ 12.03 HRS AND my complaint no. being 74466798.I was told to switch off the set and try again but no result.
I once again contacted and informed the position @ 12.20 complaint no.[protected].
I wastold to call back in TEN MINUTES BUT NO RESULT. Complaint no. 17960524 person contacted MR. VISHAL
At 12.40 hrs I contacted Mr.Patel [ Asst.Mgr] he said he would look into and call me back. NO CALL RECEIVED TILL NOW.!!! Complaint no.[protected]
At 17.15 hrs I contacted Mr. SHSHANK and promised to look into the matter. Complaint No.[protected]
On August 20 contacted Ms. BASERA @ 11.30 HRS requesting to talk to Mr.Patel but not available.She informed will connect you to Mr.IRFAN BANDOOKWALA. After holding for ABOUT 20 MINUTES he advised very much active and stated something may be wrong with my land line of MTNL !!! I TRIED FROM VODOFONE LINE AND ALSO FROM AIRTEL PROBLEM STILL EXISTS.
IMMEDIATELY TRIED TO REACH MR BANDOOKWALA TO APPRAISE HIM OF THE SITUATION. MS MUMTAZ informed not available BUT ASSURED MR.BANDDOKWALA WILL CALL BACK IN HALF AN HOUR. Complaint no.74547716
IS IT POSSIBLE TO RESOLVE THE MATTER OR SHOULD I APPROACH YOUR NODAL OFFICER?
PRAKASH DESAI
AUGUST 20 2008 @ 12.30 P.M.










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