[Resolved]  Airtel — Complaint against fraud with 25 employees of MNC

Dear Sir/Madam,

I am sending you the exact email which I sent to AIRTEL regional head but nothing happened now I am sending it to you... If you can suggest me anything else which I could do regarding this matter please let me know.


EMAIL IS AS FOLLOWS[protected][protected][protected]

I am feeling very unfortunate as I am very old user of Airtel service. I have been using my current number since 4 years.

But the real issue is something different. It starts from the day when an executive(Miss. Shruti - [protected]) from Vega Center Pune, called me to offer a CUG plan and after several talks she came up with so called "Specially Designed" plan for us. Here are the details of that plan




Combat II



Monthly Rental: Rs. 199.0


A- A : Rs. 0.10

A- Other Mobile Rs. 0.10

A- Local Landline Rs. 0.80

STD Rs. 1.25

SMS(Local) Rs. 0.30

CUG Free

150 SMS Free



I have around 10-15 mails which was specifying this plan from Mr. Tejpal ([protected]) of Vega Center.



Mr. Kumar ([protected]) from Vega Center came to our office(Sharda Arcade, Pune) and collected the details/Documents and Payment Rs.250/connection for 20 new connections. The details are as follows:






As intended all cards got activated, now the real problem starts. Two days after activation of the cards, 7 card's outgoing was barred.






After calling so many times to Mr. Tejapal and Mr. Kumar none of them responded and kept on giving stupid excuses. We have waited for more than a month but no one came back to solve the queries. The executives used to call 5 times a day before taking the connection but once the connections been sold those people stop replying to our phone calls and started using rude language,


One more hidden surprise was there for us when the bill came of first month it was not as per the commitment of Mr. Kumar but it was as follows:



Monthly Rental: Rs. 199.0

A-A Calling: Rs. 0.40 (Should be Rs. 0.10)

A-Other Mobile Rs. 0.40 (Should be Rs. 0.10)

A-Local Landline Rs. 0.80

STD Rs. 1.25

SMS(Local) Rs. 0.30

CUG Free



Those 7 numbers which were not even active also received the bills.



What we want is either of following two:

1. Plan which was intended by executive to us.
2. Refund of complete deposit money.


But this is not the end of the story there is one more issue. At the beginning we have given money for 5 more connections for which an executive took the money but never turned up. He did not even take the documents for further process.

Now after almost 2 moths we decided to send you email requesting for sorting out the matter. This is the final appeal to Airtel after this next mail will be sent to Consumer Court and Media because its directly fraud to a MNC Company.


Please call me as soon as possible on my number regarding this issue so that we can take our next step.


Attachments:

1. All 21 mails of communication with airtel executive as single mail. ( I Have all those emails with me in which that executive promised me false things.)


Regards,
Jayesh Wairale: [protected]