Airtel — unethical behaviour of airtel area manager

From : Rasik Rajvansh,
A/63, Bghaktinagar,
I.O.C. Road, Chandkheda,
Ahmedabad - 382424.

Dt: 25th March, 2010.

To,
Airtel
The Area Manager,
Customer Care Office,
Mobile Service,

Sir,

Sub: Complain regarding deduction of charges of services
for radio services - reg. mobile No.[protected]

With reference to the above, I would like to inform you that on 24/03/2010 at 05.29 pm I received a massage from AG 543213 as under Congratulations! Dear user you have subscribed to Airtel Radio special offer 30 free music minutes have been added to to your account Dial 543213(tollfree). On another moment before I read the massage received second massage Thank you for subscribing to Airtel Radio. you have been charged Rs 30 for 30 days. To unsubscribe call[protected]toll free). It is not understood on what basis the charge has been deducted from my account ? as I have not given any response to it or any confirmation to it. On going through ti is noticed that your company is used to charge any service charges without confirmation from the customer at any time. after that the company is not crediting the charges back in the account of customer as I experienced in past. Now there is no way is except to complain in the TRI. It is requested not to deduct so called service charges for the services customers does not want. The charges deducted from my account may please be credited back in my account for the radio services which I do not want to continue, before I proceed further and in future without written confirmation in my case please don't start any services.

Thanking you.


Yours faithfully,


(Rasik Rajvansh).

Copy to TRI with a request to do the needful at the earliest.

R/Sir

Main M.P. ke Balaghat district ka rahne wala hu. Airtel ka 4 year se upbhokta hu. Is area ke area maneger ne meri samsya ko nazar-andaz kar sewa me kami ki hai. Kya aap jante hai ki M.P. me airtel apni unnat service ke liya jana jata hai lekin kuch Officers & Workers ke karan company badnam ho rahi hai saat hi saat upbhoktaon ki jeb jane-anjane kaat rahi hai.

Costmur care se baat karne par koi santushti purn jawab nahi mil raha hai. Call ke jarur paise kat jate hai. Date 20.03.11 ko dophar 3.15 ke karib mujhe company ka massage prapt hua jisme likha tha ki aapki night radio ke sewa ko update kiya hai us samay mere mob. a/c me 20.27 paise the usi samay maine costmur care se baat karke apne mob. par chal rahi sewa ko band karne kaha. Uske kuch samay pashchat mujhe massage 9.27 paise ka prapt hua.. Turant hi costmur care se baat ki to unhone bhi koi sahi jawab na dede huye golmol jawab diya. Maine unse kaha ki mujhe apne Boss se baat karao to line par rahne ke liye kaha kafi intzar kiya lekin baat nahi ho payee.


Aaj date 21.03.11 ko fir se costmur care se baat karni chahi to unhone puri baat hi nahi suni our phone bad kar dia.

Nivedan hai ki meri samsya ka turant nirakaran karne ki daya kare.

Our Mob. No. - [protected]

Prakash Chandra Hirkaney
Ward No. 14, Budhi,
Near Boudh Vihar, Electric Office Road
Balaghat (MP) 481001
Mob, . [protected]

From
lokesh M R
arya digitals,
Chelur -572117, Tumkur dist, Karnataka State.

Please change area manager and area distributor.
because they bad working like no response to all retailers .
I dont know how to write the compliant in english. My mother tong was kannada so please call me sir
and solve my problems
m : [protected]
[protected]

sir iam very problem in your side my new no in [protected] in 3g

prob in my balence in daily no use is alredy miss carpated