Airtel — Outgoing calls have been blocked even the payment has been made.

Airtel — Outgoing calls have been blocked even the payment has been made.

Y Yogesh Vasantrao Udgirkar from Pune, Maharashtra Oct 8, 2008

I'm having 3 postpaid connections of Bharti Airtel. I have been facing problems with [protected] regarding to outgoing calls even the payment had been done. Why this is happening with Airtel customers? Does Airtel want to lose their customers? I have done all the payments by cheques. I have checked all transactions by netbanking and all the cheques had been cleared. Please restore all the services to [protected] as soon as possible. If you will not restart all services to above-mentioned number, then I will close all 3 postpaid connections of Bharti Airtel immediately. Try to provide good and quality services to your customers; otherwise, you will be simply definitely losing your customers. Consider this complaint seriously and solve the problem as soon as you can. Was this information helpful? No (0) Yes (0)

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noblejohn

from Lucknow, Uttar Pradesh

Jul 14, 2009

Dear Sir

This has reference to my Braod Band connection vide Tel No. 43090356 and A/c No. 14687725.

First I would like to put on your notice that I have not yet received any bills till now due to the wrong address you have mentioned in your Bills. As you have exculded "Pocket A" in my address so the bills are not getting,

My Correct Address is

Noble John
C/O Rolla Electrical Systems
68-B, Pocket - A, SFS, Mayur Vihar-Phase-III
Delhi- 110 0096

Last month I have received an SMS in my Mobile No [protected] for depositing Rs. 716/- . Accordingly I have deposited the amount vide Cheque No. 712618 dt 12th(Friday) Jun 2009 in favour of Bharti Airtel ( Behind the Cheque I have mentioned the Tel No.[protected] of Standard Chartered Bank, Dharaka Branch in your Drop Box in Mayurvihar Phase-III, Kondly near ( Wine and Bear Shop).

The Said amount was cleared on 17th Jun 2009 from my A/c. I have again contacted our Bank for confirmation they informed me that the cheque
was credited in favour of AIRTEL A/c on 17th Jun 2009 itself.

Now my problem is your execeutives are unnecessarrly harrassing me and informing that this cheque was not received. My Bank statement showing this cheque was cleared in favour of AIR tel on 17th itslelf.

.
Sir, I have paid the dues but your staff''s are disconnecting my connection from Jun 2009 onwards. One Mr. Vinay, Complaint No Booked 21781734, even he rudly behaved me. We noticed that he is not having enough training to how to deal with the custormers. He told me if you are disconnecting this line compnay will not suffer.

Kindly note that I have taken your connection after disconnecting MTNL Service and as a customer I have timely deposited the money. In my Bank statement clearly showing the money credited in AIRTEL A/c. Since I have not committed any fault then why you have disconnected my line frequently and how can you ask for payment for non-accessing/using period.

I have enclosed the scaned copy of my Bank statement for your ready reference. . Again I am requesting you pl do not de activate my line. I have incurred huge loss in my business due to your connection for the last one months. My all orders delayed and cancelled due to your connection and non-coperation of your executives.

For your reference I have booked the following complaints with from 20th Jun onwards

1.[protected] Rebier
2.[protected] Vinay
3. 8680520 - Salini
[protected]

Pl check for confirmation