[Resolved] Airtel — Cancelled Connection no Refund | |||
I bought Airtel DTH connection on 22nd on Dec 2012 at around 1100 IST and due to already connections available in my society i had to cancel this connection. I contacted the Airtel DTH customer care and reported them about the cancellation on my connection on 22nd Dec 2012 at 1700 IST. It was confirmed to me that the connection can be cancelled and the refund will be made in 5-8 days. but since then i am unable to get through to the customer care that can assist me on this. I called them atleast 15-20 times and i was always told that they will transfer the call to some senior and was always kept on waiting for more than 15 mins or so. Customer ID: [protected] Br, Rohit Was this information helpful? | |||
Oct 23, 2016 Complaint marked as Resolved Verified Support Jan 30, 2013 Airtel Customer Care's response Namaste Rohit, We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 2 Comments | |||
Comments
Dear sir,
I am feeling very bad in your customer service because i got call from your technical team on last week as on 13/5/2011 and she told me that I will get a duplicate SIM for the no. [protected].
With that reference i went to airtel relationship center on the same day and i got a duplicate SIM. Please find the duplicate SIM no. below, which has not activated yet.
Duplicate SIM no:[protected]-58961-H3-WD
I was waiting for my SIM activation for 2 days and I didn't find any changes in my number. So, I called again to Airtel Technical Team informed the same. As your technical person told that, my number will be activated with in 24hrs.
But my number was not activated. So, again I made a call to your technical person as on 19/5/2011 and again the same thing she also repeated me that it will be activated with in 24 hrs. But after that it's already been 3days. I don't know whether your technical team is playing with me or really they can solve my issue. So, finally I want to know, why my number is not getting activate? If there is any problem from your end or my end or if my number can't be activated, let me know ASAP. So, I can take further action on the same.
As a single SIM issue, your technical persons are not able to rectify still. So, It shows that, airtel is providing very very poor customer service.
Please call me for further clarification.
Regards,
Yuvaraj.P
+91 [protected]
I am feeling very bad in your customer service because i got call from your technical team on last week as on 13/5/2011 and she told me that I will get a duplicate SIM for the no. [protected].
With that reference i went to airtel relationship center on the same day and i got a duplicate SIM. Please find the duplicate SIM no. below, which has not activated yet.
Duplicate SIM no:[protected]-58961-H3-WD
I was waiting for my SIM activation for 2 days and I didn't find any changes in my number. So, I called again to Airtel Technical Team informed the same. As your technical person told that, my number will be activated with in 24hrs.
But my number was not activated. So, again I made a call to your technical person as on 19/5/2011 and again the same thing she also repeated me that it will be activated with in 24 hrs. But after that it's already been 3days. I don't know whether your technical team is playing with me or really they can solve my issue. So, finally I want to know, why my number is not getting activate? If there is any problem from your end or my end or if my number can't be activated, let me know ASAP. So, I can take further action on the same.
As a single SIM issue, your technical persons are not able to rectify still. So, It shows that, airtel is providing very very poor customer service.
Please call me for further clarification.
Regards,
Yuvaraj.P
+91 [protected]
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Airtel — No canceled
Dear Sir/Madam,I was using Airtel prepaid card since last August. But last week Airtel network bared my no due to address proof. So, i was make a call to Airtel Customer care then they verified my address and they told your no was unbared within an hour. After 4 to 5 hours my no was not unbared.
Then i sent a mail to customer care id ( [protected]@in.airtel.com ) after they given reply on my mail that you need to submit Address proof and also they given the airtel relationship centre address, You can find the address below,
No.27, Mahadevapura Post, Whitefield Road, (opp.Bimal Maruthi Auto Agency ) Bangalore - 560048
So, i went the above address as on (27 - Apr ) by 7.45 Pm and i explained very clearly about my problem to them but they dint give any proper response and guidance to me and they was make call to airtel customer care and verified the same ( address).
Then next day also i dint get any solution on my problem So, i was again make a call to customer care then they unbarred my no. So, i decided to my problem was solved.
After 7 days they simply canceled my no. Now, Airtel customer care was telling that your no was canceled and we cant do anything for you.
So, Please help me to solve my problem.
Any further details you can contact me on this mail id - [protected]@vpy.in
Thanks in advance
Regards,
Yuvaraj
Email- [protected]@vpy.in