[Resolved] Airtel Cellular — Poor Customer Service | |||
Hi All I thought the customer service center in Kodambakkam is one of the worst but latter found that its not just one location but the concept of customer service itself is not there with the private cellular service providers. All of the private service providers are computerised,a good thing, but they dont seem to understand the need of automation. Recently I had lost my mobile and wanted to get a duplicate sim card and went to the Kodambakkam Airtel Customer Service center run by a francise. That day there was power cut for the entire day (9 to 5) and hence when I went there they informed me that they cannot help. When I asked them what is the next nearest center it was T.Nagar, but that was also without power and the next one was Anna Nagar, but they don't know if there is Power in Anna Nagar. If the entire operation for a customer service center is Computerised, then how is it that the customer service center is functioning without a UPS backup for the computers/connectivity. When I raised this issue with the customer service center, they said they dont have any minimum requirement like having a UPS backup for being a service center. Then I talked to the customer service for checking if Anna Nagar center is with power backup they said they dont have such data. When I asked to talk to the Manager he also was not able to help and forwarded me to the Nodal officer who only said I need to go and see if anna nagar has power or go to Kodambakkam when they have Power and can take a feedback for further use (without commitment to inform me of action taken on this). I think TRAI has to put in some basic regulation on customer service like - number of center per area and per customer base - so that people get access to customer service - minimum ablity to work across Power outrage Regards B.Amudhan Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi Rakesh
A typical customer service example.
1) When I had told you what is the issue - Poor customer service at Kodambakkam center and stating that you dont have even simple Power backup for the computer when you claim only 100% online working how do you expect better customer service.
2) You asked me to give all contact details - phone number, address, etc but not your contact number and gave only generic email id to respond to
3) When I had not yet sent you the details within two days, you assumed that the issue is closed.
I would prefer you post all questions you have on this forum and I can respond to that as I don't want to wase my time on telephone with you after 10 time calling your center and nodal office on this issue when unresponed/indifferent reply, so if you have any questions that you want to understand beyond what I had given in the issue let me know in this forum.
Regards
B.Amudhan
A typical customer service example.
1) When I had told you what is the issue - Poor customer service at Kodambakkam center and stating that you dont have even simple Power backup for the computer when you claim only 100% online working how do you expect better customer service.
2) You asked me to give all contact details - phone number, address, etc but not your contact number and gave only generic email id to respond to
3) When I had not yet sent you the details within two days, you assumed that the issue is closed.
I would prefer you post all questions you have on this forum and I can respond to that as I don't want to wase my time on telephone with you after 10 time calling your center and nodal office on this issue when unresponed/indifferent reply, so if you have any questions that you want to understand beyond what I had given in the issue let me know in this forum.
Regards
B.Amudhan
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This message itself seems to be a auto reply with no understanding of the issue put forward. Any way I will email you.
Regards
B.Amudhan