Airtel — harrasment, Illegal deduction and Non rendering of service

Address:

Chandigarh, Chandigarh

Complaint Against Airtel DTH for disservice , Harrasment and Illegal Deduction


I have installed Airtel DTH Consumer ID [protected]. As the DTH was not working I lodged a complaint at [protected] on 10 or 11 Jan ,2011. A Boy came the nest day and tried to set it right and told that temporarily he has set it right but in the evening he will set it right permsanently..He gave mobile no( [protected] ) saying that it was chandigarh office no of Airtel DTH. but within 2-3 minutes the tv stopped working and telephoned him. He told me that now he has an urgent complaint and will come with his serior in the evening to set it right. He did not turn up that day. Next day I again telephoned him and again he told that he was away to Zirakhpur and will defionitely come to my home in the evening. Later in the evening as he did not turn up , I tried to contact him again but the phone was off. For the next 2-3 days I was out of station. On comming back I again telephoned him and this time again he promissed to do the needful after attending the complaint in hand already but He never came to attend to my complaint. I sensed that he was bluffing and I got the TV set right off my own from someone else. Per chance the tv again gave problem after this,. This time again I telephoned him and he told that he was not able to come as he is only one person to attend so many complaints and as I will have to pay Rs 100, it will be better that I get it set right off my own from some other person. I did the same.Today i.e 6-2-11morning again the DTH was not working and I this time lodged complaint at [protected].In the ecening the same boy came and I made him talk to the operator on [protected] and there he admitted that he did not resolve the problem till date as he was not allotted the area in which my house falls.It was on spl request of the company only that he has come.I was surprised to check my account that a sum of Rs. 100/ was deducted from my account for no service at all rather for disservice ans harrasment caused to me and my family by Airtel DTH as my complaint was never resolved. I asked as why this deduction I was told that this is for the visit of their mechanic, I asked that It should not be for the visit but only for service if the company or its representative renders in my case as there is no service rendered rather I was subjected to hassasment , The receiver on[protected] told me to do what ever I wnted to telling that everytime they will register a complaint they will deduct Rs 100 even if they solve it or not.It is very unfare and attracts attention for nfare serce act.

DR B B Goyal MoB; [protected].