[Resolved] Airtel — change of plan and misbehave | |||
Dear, I am having airtel post paid connection mobile. no.[protected]. in favor of Mrs. Abhidnya Hardik Mehta. (Rajkot-Gujarat). We had applied for post paid plan rental Rs. 349 + Tax. we had selected 90,000 seconds plan. means pulse on seconds. But at the time of connection they had told us that its as per seconds plan. but when we receive first bill we find that they had changed our plan. when we visited near airtel outlet (Dr. Yagnik Road - Rajkot ) they are behaving very rude (Even with ladies). When we asked that why you had changed our plan. they revert. we will not change, you had applied for min. pulse plan. We said check the form and check the plan we had selected they replied very rudely that we are not having for your this type o[censored]seless work. ( very rude tone by company employee with ladies ) And also told that do what you want to do. and don't disturb us. Hope our issue you will take seriously. Awaitting for your positive reply . Thanking you, Jai Hind Mrs. Abhidnya Mehta. +[protected] Was this information helpful? | |||
Oct 17, 2016 Complaint marked as Resolved Verified Support Mar 15, 2013 Airtel Customer Care's response Namaste Ms. Mehta, This is to inform you that your concern listed on 15 Mar. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 5 Comments | |||
Comments
AirTel — change.of..plan
From;sugunaRao378Bajrangnagar
Indore
[protected]
[protected]@yahoo.com
To,
BhratiAirtelLtd.
Indore
DearSirs,
Sub;-Change..of..tarifPlan..to..Multiple449
Ref;phoneNo..4200597
Our..phone..is.now..under’Tariff’plann’multiple699.Now.we.request’you..t...⇄
The..plan…to.multiple.49.plan’and..confrm..to..my.above..given..mobile..numb...⇄
Thanking’you
Yours’faithfully
SUGUNARAO
Namaste Ms. Mehta,
This is to inform you that your concern listed 15 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed 15 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Ms. Mehta,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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AirTel — change of plan
Dear sir, i am holding an airtel broadband connection under no.[protected] (725 plan), i had frozen mu connection in july 2008 and then got it reactivated in october, but to my surprise after going thyrough the bills i came to know that the plan was changed to 499 which i had never opted for, i had complained about the same to airtel for which i got a concern no as 15166304, it has been about 15 days now but no concrete action has been taken, everytime i talk to the executives they are giving a different story as much as that they told me that i had requested them to change the plan by signing the requisite form whereas at that particular time i was sitting in dubai, then they changed the statement and said that it was a telephonic conversation which also is a lie, on 29th dec at around 1205hrs i got a call from one of the executives whom named himself as Sumit from ph no[protected] regarding the same complaint and he was so impolite and unproffessional, people like such should have no place in any organisation, even when i told the executive that i will goto consumer court there was a big laugh given by him for the consumer court