Airtel — Channels removed from package

Address:

Chennai, Tamil Nadu

I am an Airtel Digital TV customer for more than 3 years and was having South Super Value Sports package. 2 months back, with informing me, Airtel changed my package to another package which resulted in many channels being removed from my package. When I contacted the customer care, they simply asked my to switch the package to another one, so I was forced to pick a more expensive pkg South Economy Sports, which had ESPN, Star Sports, Star Cricket channels. Now, within 2 months, again they have removed these channels (without reducing the rate of the package) and now I am being asked to change to Mega pack(the most expensive of the lot) to get these channels or opt for a top-up for Rs. 50. Airtel has failed to deliver even the basic promise of service, and their redressal mechanism is the most terrible with the highest disregard for the customer concerns.