[Resolved] Airtel — Charges for additional services | |||
I am a prepaid customer of Airtel services since the last 4 years. There have been many instances where an additional service was started without my knowledge & later on charged for it. Recently i have faced a similar situation and was forcefully charged for the service which I had never selected. On interrogation I was not explained in detail regarding it and in turn i was treated rudely buy the call centre executive. I have the reference of the services & the call made to stop it. Service id= ITW.Sizzling.Celebs_AD-54321. cal reference= COVWC[protected]-Airtel IMO. This took place on 28 March 2012. Please let me know if this is enough information to taje action or give feedback to the company. My name- Mithun cell no- [protected]. Thanks. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
M /sBharti Airtel 26/12/2008 5:58 PM
Sub;- Deactivate Masti Pack From Cell No [protected]
Sir,
I have got Airtel Connection No[protected] since long time and sorry to note that after repeatedly request Masti Pack has not been deactivate till Date while since July 20, 2008. I am requesting for same.
Detail as given below:-
SMS Sent
UNSUB MASTI to 53030 Dt.20/07/08, 24/07/08, 2/8/08, 26/08/08, 5/09/08, 13/9/08 &15/11/08
As well as every week I requested to customer care on 121 but I am very much dissatisfied with your service that after several assurances give by your customer care as well as by your local Airtel Office of Gurgaon still this Masti Pack has not been deactivated.
Please noted that as per 121, SMS recalled on 13/9/08 intimating that complaint registered.
On NDNC S.[protected] and within 45 days all promotional communication should be stopped.
Meantime I requested you to please de activated Masti Pack From my Number at once and credit what ever amount has deducted since 20/07/08 in my account.
You early reply awaited
Your’s faithfully
Munna Khan
Sub;- Deactivate Masti Pack From Cell No [protected]
Sir,
I have got Airtel Connection No[protected] since long time and sorry to note that after repeatedly request Masti Pack has not been deactivate till Date while since July 20, 2008. I am requesting for same.
Detail as given below:-
SMS Sent
UNSUB MASTI to 53030 Dt.20/07/08, 24/07/08, 2/8/08, 26/08/08, 5/09/08, 13/9/08 &15/11/08
As well as every week I requested to customer care on 121 but I am very much dissatisfied with your service that after several assurances give by your customer care as well as by your local Airtel Office of Gurgaon still this Masti Pack has not been deactivated.
Please noted that as per 121, SMS recalled on 13/9/08 intimating that complaint registered.
On NDNC S.[protected] and within 45 days all promotional communication should be stopped.
Meantime I requested you to please de activated Masti Pack From my Number at once and credit what ever amount has deducted since 20/07/08 in my account.
You early reply awaited
Your’s faithfully
Munna Khan
We are verry much regret to note that like you reputed compny giving such customer service since after so many SMS as well as personal approaches to your local office nothing action has been taken .
Now we expect prompt and fabourable action from you, with crediting charges deducted from my Mob No -[protected] to avoid any unpleasant action .
Thanking You
Now we expect prompt and fabourable action from you, with crediting charges deducted from my Mob No -[protected] to avoid any unpleasant action .
Thanking You
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Airtel — Regarding Additional charges and poor service
I am an Airtel lifetime prepaid user mob no [protected].An additional charge of Rs 1.50 was being deduced from my account per day without prior information ,when I complained about this to Airtel call center I didnt recieve any satisfactory reason for this,instead I am being charged Rs3.0 for each call.I have written this complaint to Airtel Malad office but did'nt recievd any response.I am frustrated about the kind of service provided by the company.