[Resolved]  Airtel — charging for Value added pack unauthorized by me

Address:

Pondicherry, Puducherry

I have Airtel prepaid mobile connection with mobile number: [protected].

For the last six months, i have been deducted Rs.2/- per day for Health Tips Service, value added service which I have never requested for.

On 11.3.2013, I have contacted the customer service No.155223, mentioned in a message sent by AT-ARWINF, and complained this and asked to stop all value added services with immediate effect. Further, I directed that I should not be given any value added service without my written request.

The customer executive, told that he has just then stopped all the Value Added services and I will get a message that the service is stopped for me. Then I received a message "Hope the concern related to your airtel mobile has been resolved to your satisfaction. Your Ref.No. is CBD0V" sent byt AT-AIRCCM. at 11:48 am on 11.3.2013.

BUT, BUT, again, i received a message at 2:25 pm on the same day (11.03.2013) that "YOU HAVE BEEN RENEWED FOR HEALTH_1 SUBSCRIPTION SERVICE FROM Airtel. You have been charged Rs.1.0" from AT-AIRINF.

First starting the value added service which I have never asked for, is ILLEGAL on the part of AIRTEL.

Airtel's again renewing the value added pack even after My complaint and their confirmng that the service is stopped, is CHEATING.

Hence,I request to stop all value added services immediately, IMMEDIATELY.


Stanley.
Chief Secretariat,
Puducherry.