[Resolved] Airtel — Cheating to existing consumers

amitbagaria

from Mumbai, Maharashtra

Address:

Maharashtra

I am a existing consumer of Airtel Broadband. My plan is of 15GB for 1099 per month plus taxes. After i utlize my plan , the speed falls down to 256kbps. Today while speaking to airtel helpline, in between talks, i realized to my amusement , that there is already an existing plan of 15GB for 699 per month. After utlization of the limit, the speed falls to 512kbps. There is no difference in the plan. The new plan is just cheaper. After i asked why my plan was not changed and rates dropped, i was told that its my job to keep a track of it. I should be visiting their websites on regualr basis to find out if the rates are dropped.

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Oct 31, 2016

Complaint marked as Resolved

Verified Support

Jan 31, 2013

Airtel Customer Care's response Namaste Amit,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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