Airtel — Cheating Top up Plans | |||
On[protected], I had recharged my Airtel mobile after checking up with the Airtel's website (airtel.in) for top up of Rs.300. The offer was given clearly, for Full Talk time of Rs.300. But I received like this: Talktime: Rs.264, Processing Fee: Rs.3, Service Tax: Rs.37.08 I had complaint this to the Airtel Customer Care on 24th (Complaint No: CBNRA[protected]), they said, I will get it resolved by 4.00PM of 26th October 2012. But No update till 28th October 2012. Again I had called to Airtel Customer Care on 28th (Complaint No: CBNRA[protected]), this time also the person said you will receive the full amount by 4.00PM of 29th October. NO RESPONSE till 3 November 2012. Finally I've received a text message saying "We tried reaching you regarding CBNRA[protected]; but could not contact you...!!! I'm totally confused to get it resolved and regain the loss of Rs.36. Was this information helpful? | |||
 2 Comments | |||
Comments
Mr.Deepak Mohod,
Today is 21st November 2012!
No resolution till date???
What the hell you did man? Is this is the service you promised me on 8th November 2012?
Simple don't play with the customers money and time.
Today is 21st November 2012!
No resolution till date???
What the hell you did man? Is this is the service you promised me on 8th November 2012?
Simple don't play with the customers money and time.
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I personally suggest Bharthi Airtel to alter/ remove this tagline from your signature...
"Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services"
Frankly telling, this tagline will not suits your company's quality.
Whether the people are mad to just keep on calling to your call centre for those they are not getting remedies for a long time? Who bare the customers loss of time?
Anyhow, thanks for the concern taking at least by looking at this complaint!(I guess, you prefer the external complaint boxes rather the internal one?)
I'll wait few more days, if any result may happen with your effort.
Regards,
Sharath Alva