[Resolved]  Airtel — customer services

Address:Chennai, Tamil Nadu

Dear,
As i am using my airtel prepaid no. for more than 4yrs . and i am using postpaid no. too from o[censored]r company . My prepaid no. is [protected] . I ad me called to ur customer care no. for an clarification of my message booster . one guy picked up the call and said there should be a minimum amount of 1rupee . usually i use this prepaid no. only for message & for browsing and i will my postpaid no. for other things & even i am using broad band service with ur company only . In such cases i told k to that guy and recharged my account for 10rs and 17rs for net . when i started message it was charged for every message . so i called up airtel customer care again . the guy who pick the call . he did not respond well . He maid me to get tensed . Later i cut the call after appreciating him about his service . Den now my net access also in problem . so try to call once again to get a help regarding this , but that ad blocked my customer service . I am also working in customer service industry in a good position . but airtel customer care had through me to damm . good job guys . i planned to cut all my service with airtel
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Aug 13, 2020
Complaint marked as Resolved 
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My No. is [protected], earlier it was post paid, I started getting heavy bills I got converted into prepaid. now I get message thanks for subscribing YahooZone you are charged 30 Rs., how rubish is this secondly reaching at customer care office they say sorry sir our server is down, our net is not working. Dile 121 then all about what we can purchase i feel they have started now sale & dont listen after getting money. Nowhere we can speak to Executives. This is horrible. I dont think this kind of cheating shold be allowed.
number [protected], sir 28/02/2009 at09:15 pm i call on 121 which is customer care number of airtel mobile services,,, who pickup my call that i dont know, but the call is chargeble per three minutee 0.50 pc. i have a query that i recharged free sms pack, which have daily 500 msg national and local,, but today at 9:15 pm when i try to send a message it charged1.50 pc, then why it happen,, customer care told me its a rules of TRY . above 100 message all messages are chargeble, how can airtel do it even i have a recharge 500 sms pack, still my query is not completed that customer care representative cut down my call ,, still i have this problem,, what to do that i dont know even airtel didnt inform us about that rules, even they didnt update any thing on website,,
bad service

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