[Resolved]  Airtel — Mobile bill plan change without my knowledge

Address:

Chennai, Tamil Nadu

Hi,

I am using Airtel Mobile ([protected]) from 15th Sep 2009 to till date, initially the bill plan was Polaris 249 but it was change to Talk 99 without my knowledge.

When I called customer care about this on 12th May 2011 Customer care executive said it was a mistake from there end and registered a complaint against this - Reference number 37377576. They have called after a week I am unable to pick the call on that so they have closed the complaint by saying customer issue was resolved.

Dont know what is happening on this.

I called Nodal officer number [protected] and complained about the issue, officer has escalated the issue, couple of days later I called the same number and enquired about it but instead of giving a solution they forced me to take Wavier (which I never asked) officer told me that they don't have information how the plan was changed.

Last week 7th July 2011 when I called Nodal officer number officer named Vinitha picked the call and she also forced me to take the Waiver and she 1000 Rs waiver but it was not even processed till date due to this my outgoing was barred.

Again I called on 11th July officer named Prabhu picked it he clearly said that 1000 Rs waiver was not initiated till now, when I was expalining to him and fire a question he simply disconnects the call.

I want Airtel to answer to the below question and want solution on this.

Is Airtel is not following the Indian telecomunication/TRAI rules and regulations?????

Why Airtel has appointed Nodal officer???

Why Nodal officers giving wrong commitment??

Each and everytime when I call Nodal officer the put the call in hold to check the database and they are not responding for more than 20 minutes, I am simply holding the call. Does India's largest mobile Network holder requires more than 20 minutes to check the database of a customer??

When I called customer care 12th May initally to register the complaint, the call went more than 15 minutes, I heard voice from customer care end "Dont take calls more than 15 minutes, if it goes just disconnect it". Is this the way to run a customer care service??

When I called Nodal officer (on the month of June) to give a call back but she refused that Nodal officers are not allowed to call customer, but for the past 2 weeks Nodal officers are calling. How this was happened??

If you are not able to provide a solution then why a customer care and Nodal officer is required?

Today @11:58AM 12th July 2011 Officer Prabhu confirmed that 500 Wavier will be given aqnd it will be processed within 4hours but, it was not done so I called at 4:30 PM to enquire about this I am geting the proper answes from the Nodal officer, she said that there is a technical problem when I forced she said it was not approved after sometime she put me on hold and finally said that there is a technical problem. I want to know what is the use of a Nodal officer???