[Resolved]  Airtel — Complaint about wrongly charged for internet usage.

Address:

Mumbai City, Maharashtra

I had received my postpaid bill from period 20 Jul 13 to 19 Aug 13,in which the amt. of rs.237.87 has been added for my internet usage.But,before this bill was delivered to me,I had asked Airtel executives twice or thrice whenever I was to use airtel internet nd they use to tell me that u get 300 Mb of 3G data every month free nd all the data I was using is been deducted from these free Mbs,nd According to airtel executives I wasn't been charged for my internet usage.To confirm this i had called up airtel twice or thrice,all the time they told me the same thing,but when i received the bill nd then i called up then they are saying me tht Whn i'll use 300mb's those would be charged nd after 300 mb's data will be free.,My issue is tht when i had cqalled airtel they told me tht i hav 300 mb's of 3G data free for every month,but tht tym my cell was not compatible with 3G,i was using 2g n/w,nd i told thm the same,but after checking my acc. they used to tell me that i get 300mb's of 3G data every month nd my data usage was of 3G nd not of 2G,hence i wasn't been charged for the data usage.So pls check all my calls ,i had also called on 8th aug 2013,for the same purpose i think.I have lost my trust from airtel,so pls reply me ASAP...the executives used to tell me"Sir, aapke no. par har mahine 300 mb ka 3G data aapko free milta hai,aur aapka usage jo hai aapke 3G acc. ke kat raha hai nd aapko iska koi charge nahi lag raha hai".....Pls,I need feedback on this ASAP.Nd 1 more thing,from the date when i called up for complaint,they told me tht i'll get a return call for this purpose nd also i got several calls for feedback nd i complained them too,tahey also told me the same tht i'll get return call from airtel,but till nw i had'nt got any return call from airtel.......I need Feedback ASAP...