[Resolved]  Airtel — Complaint against poor customer service – Airtel

Address:

Ernakulam, Kerala

Hi,

Subject: Complaint against poor customer service – Airtel

This is to inform you that I (Rejesh George) residing in Kakkanad, Ernakulam had taken an Airtel Prepaid connection in August 2011 from Idukki, Adimaly Airtel office. I used the connection till June 2012.
In the month of July, due to a short visit outside India, I stopped using this connection. I came back to Ernakulam this month (October 2012). When I tried using my Airtel connection, I got message that the SIM registration failed.

On the same day, I contacted customer care and got info that due to non-usage of the connection for 3 months, it got discontinued. On their advise, I took all the necessary documents, and cash and visited the nearby Airtel office (Chembumukku, Ernakulam) for renewing the registration.

They gave me new SIM card and assured that the connection will be reset with the same mobile number within two working days. Just to assure myself, I contacted customer care to check the status of the renewal, and was shocked to hear that the same number has already activated for some other customer.

I was always a loyal customer to Airtel- thought this is one of the best-prepaid brands in India. This kind of irresponsible and improper service has made me to think to opt for another Brand.

I am very disappointed with the service. I took leave from my busy work schedule and took all the pain in calling the customer care, visiting the branch personally – only for getting that old mobile number. Atlast, the service & the outcome from Airtel was not at all satisfactory.

Please give me explanation why this kind of irresponsible service was rendered from Airtel.

I need my own number ([protected], Simcard Number: -[protected]) back at any cost. Airtel had assured me that this number will be activated. Hopes should not be broken. This is an important message, accord priority.

Regards
Rejesh George