| Address: | Mumbai City, Maharashtra |
Sir,
Customer-id--[protected]
Address -b/904,mahavir jyoti,plot-no.-248A/249, sector-10,kharghar,navi mumbai-410210
Complaint number[protected]
i am getting a software download error for past 20 days.I have launched 1st complaint on 29th Aug,2nd complaint on 7thSep, the problem didn't get resolved then we again called up your customer care on 12th sep.There I was connected to Indragit of escalation department.He assured that the problem will get resolved latest by 5:30 pm on 13th sep.He also gave us the number and name of area manager-Tirupati global([protected]).We called Mr. Tirupati global on 13th sep at 5:30 pm.He promised us that the engineer will be visiting our premises next day(14th sep 1st half)but no one came and we called tirupati global continuously on 14th but he didn't receive a single call.
Today I receive a call from your customer center saying that in our area dth engineer has a problem with local cable operator.We even suggested him that we will pick up the engineer by our vehicle from any local location in kharghar. I think we have done our best to resolve our problem but i am surprised to see that a established DTH player in the market is not able to satisfy the customer.
Kindly take the this issue on priority basis.We will appreciate the effort. Was this information helpful? | 
This is to inform you that your concern listed on 15 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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