Airtel — COMPLAINT NOT RESOLVED

savesh

from Mumbai, Maharashtra

Address:

Maharashtra

Sir/Madam,
This is with regards to Airtl Dth .Its been 22 days and i am still waiting for response .
On 2nd November 2012 at 7.10 pm , I had registered a complaint for No Video against my a/c no [protected] and my Ref no was 25698105 . Again i had registered a complaint on 5th November 2012 for delay in resolution for which Ref no was 25788263 . Again registered a complaint for the third time for same problem on 7th Nov 2012 having Ref no 25832341 . its very sad still my problem is not rectified .
Fed up withpathetic , poor , disgusting service i asked to disconnect my service with AIRTEL DTH ref no 25862459 on 08th Nov 2012 . still as on date i have not got a single response from your side . I have called 1000 times to customer care relating my problem but it was of no use .
Please do the needful and solve my problem .
Sarvesh Trivedi,
[protected]

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Comments

harshbpl

from Pune, Maharashtra

I would like to share the worst experience I had with Airtel DTH. I have registered a complaint 21345709, which needs to be closed by 31st July, but I have not received the resolution and your customer care people closed it without giving solution. Again I told them to reopen the complain, but same solution this time also, they have done nothing and closed the complaint. Then yesterday I contacted escalation dept., after being for 1 hr on phone, they told engineer will visit today. I waited till 7 p.m. and then I called again to the same dept. They told that engineer will come in next 10 mins. But nobody came. This is the very bad experience. My consumer number is [protected].