[Resolved] Airtel — Constantly Deducting Balance | |||
I AM USING AIRTEL PREPAID MOBILE SERVICES. MY MOBILE NO IS [protected]. My main balance is 23.00 INR. I have done recharge by a coupon of rupees 8.00 INR for 30 minutes unlimited 3G for validity of 1 day . the USSD code displayed recharge is successful...but when i surf the internet the main balance is 15 Rupees only... then i called the 198 for complain....after so many hold on tunes the phone finally connected to customer executive and i explained the same that my main balance is deducted while i surf the internet besides of having recharge for 3G already.... the lady told me that your deducted balance will be transferred to your balance within 3-4 hours... and told me that check your 3G balance by dialing *123*12#...i have done it it displayed the balance is 30.00 INR means 30 minutes... then i surf the internet for almost 30 minutes and that 3G recharge is 0.0 INR... then i once again done recharged by a coupon of rupees 8.00 INR for 30 minutes unlimited 3g for validity of 1 day. the USSD code displayed recharge is successful...and that 3G recharge is once again 30.00 INR... but then again the main balance is deducted and remaining balance is only 9 Rupees... and then i checked the 3G balance ..it also deducted and 28.00 INR..means it also deducted too... i again called 198 for complaining deduction of balance...i explain everything to the person and told that this is happened for second time and airtel not returning the balance...he told me that i m transferring your call to another person and explain it to him and your balance will be transferred.. but the hold on tune goes on for 15 minutes and no one pick up the call... what to do... this is the second time i submit the complaint against airtel...and believe me this company is worst cellular company... airtel bharti ...if this time anything happens...i will publish it to all because i have recording of the call i made to 198... hey why do you call it complaint number because you never solve anyone's complain... or not even listen the complain.... why dont you call it hold on number because it is always hold on like you... Was this information helpful? | |||
Nov 5, 2016 Complaint marked as Resolved Verified Support Feb 07, 2013 Airtel Customer Care's response Namaste Mr. Raj, This is to inform you that your concern listed on 06 feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Feb 24, 2013 Airtel Customer Care's response Namaste Mr. Raj, We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Airtel — remaining Balance not transferred
I recharged with Rs. 40.. Because they sad that on IVR if recharge with Rs. 40 I will get full talktime but I didnt got the remaining balance of Rs. 5.74. which should have to transfered in 48 hrs from recharge.please check and do the needful....
I trust that you will not disappoint me.....
Thanking you..