[Resolved]  Airtel — CONVERSION OF SIM FROM POSTPAID TO PREPAID

I, Pradeep Kumar Khanna, having postpaid mobile No. [protected]. I have a least use of this No. So I firstly made a call to Airtel Customer Care and talked to an executive who suggested me to convert this No. from Post-paid to Pre-paid. So I went to Airtel Outlet situated at Karol Bagh and East Park Road, but in vain as they did not have sim-card to convert my No. from post-paid to pre-paid. Then I again contacted customer care to close my No. on 17 Aug 2013. He promised me to provide a sim at my home. On 20th Aug 13, I got the sim (No.[protected]H-2) , i also provided my photo & address proof to person who gave me the sim. I was promised that the it will take 72 hrs to convert the sim from post-paid to pre-paid but in vain. I also went to Airtel Outlet at Connaught Place but in vain they said that they would be able to convert it after 01 Sep 2013. Every time after fedding up this process, i requested to close the service but everytime they made false promises to convert the No. in next 2 hrs, 28 hrs, 72 hrs etc.I have Service Request Nos 52556634,52689379, 52639653 etc. Hoping for a suitable and remedial action.