[Resolved]  Airtel Customer Care — Rate plan changed without my consensus

Reminder # 2

As there is no response to the below mail, I request you to take necessary action to resolve my issue by the end of this week. Failing which I would be taking legal action against this issue, and you would be held responsible for the consequences.

Regards,

Joyappa

[protected]







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From: Palandira, Joyappa A (ITO GCI RMC-Wintel)
Sent: Wednesday, October 14, 2009 9:31 AM
To: 'Appellate.[protected]@Airtel.in'; 'NodalOfficer.[protected]@airtel.in'
Cc: '[protected]@airtelindia.com'
Subject: RE: Rate plan changed without my consensus for [protected].
Importance: High


Reminder # 1

Hello,

This is to inform you that I have been waiting for the response for the below mail since 1 week.

Neither you have taken any action, nor responded to my mail. This shows one more irresponsibile action from Airtel.

I kindly request you to take necessary action on this and resolve my issue at the earliest.

Regards,

Joyappa

[protected].




[protected][protected][protected][protected]
From: Palandira, Joyappa A (ITO GCI RMC-Wintel)
Sent: Wednesday, October 07, 2009 5:22 AM
To: 'Appellate.[protected]@Airtel.in'; 'NodalOfficer.[protected]@airtel.in'
Cc: 'ujjwal.[protected]@airtel.in'; [protected]@airtelindia.com
Subject: Rate plan changed without my consensus for [protected].



Hello,

This is to inform you that the rate plan of #[protected] has been changed without my consensus.

28th July 2009-Request id.[protected] Ms.Komathi.at Koramangala Lobby.

I have requested for Change of rate plan of #[protected], 0n 28th July 2009. (Request id.[protected] at Koramangala Lobby with Ms. Komathi. (The acklowledgement attached). Instead of changing the rate plan of [protected], she has changed the rate plan of [protected], which I came to know after getting SMS from Airtel.

20th August 2009-Request id:[protected]spoke to Sushma)

I called up the customercare and spoke to Sushma ,requested her to revert it to my previous plan (which was 370. national package) and asked her to change the rate plan of [protected] to 149 package. As per her assurance I thought that it would happen within 48 hrs.

24th August 2009, the request for reverting my plan to 370 national package closed without my knowledge.

4th to 10th September- Applications were down at airtel

25th September--Spoke to Shashi- She has assured that it will be reverted to 370 national package.

30th September-Request id:[protected] Spoke to the floor manager Johncy. She says that it can not be reverted as 370 national package is nomore existing, and I have to opt for 425 national package.

3rd oct--Ravish,

4th October- Padma.

7th October- Anand. Req.id.F[protected]
My concern here is:

1. Rate plan for [protected] should be reverted to 370 national package.

2. Bills for the month of August and September to be worked out at 370 national package for [protected] and at 149 package for [protected].

3. Ms. Komathi of Koramangala lobby to be punished (penalised) for her mistakes and her behaviour which hurted me, causing mental harassment.

Thanks and regards,

Joyappa Palandira A.

[protected].