[Resolved]  Airtel - Data Card — Erratic Connectivity/slow

Address: Tamil Nadu

On a series of complaints, this is a notable reference number of my complaint (sent as mail sub): DATACARD PROBLEM [|BAL|Qrc118091212091411025777|]

I am from Chennai. I have been with Airtel for the last almost 10 years. In the last one year, I have faced problems in all their divisions, and now it is their DataCard Division.

Purchased two (2) Airtel Data Cards couple of months back. Nos. Numbers are [protected] (3G Connectivity for Rs. 1500 pack) and [protected] (3G Connectivity for 950 Pack) and paid Rs.1600+ for each instrument apart from the charges. I have been honouring my commitments of paying charges to them on a monthly basis and there's no default.

From the inception, the speed has been the problem and it was erratic with continuous fluctuation of drop in speed. On a second, it will work at 0.90 Mbps and in the next second it will be 0.06 Mbps. So there has been almost no connectivity most of the time. On Sept 7th, I gave a strong complaint for which an engineer was sent. He found that problem lies with the Towers of Airel and with the distance. He promised to solve this issue by having a booster within 48 hours through the back-end team. No commitments on time given on the solution until now.

I have been contacting 121, Nodal, Appellate and the salesman who sold data cards to me. Only the salesperson who sold this to me is speaking to me boldly and trying to solve the issues. However, nothing is happening so far. Sent a note to all escalation levels, nothing happened so far. Only option left is AIRTEL CHAIRMAN'S OFFICE for him to know how the services are being handled.

It is a shame on my part trusting such a big company like Airtel could not solve networking connectivity problems. I am tired of expecting the service and support people asking for help.

One last request...PLEASE HELP. I am sure that Airtel can solve this issue, but some people are not coming forward to help.

Vijayaraghavan R