Airtel Data Card Services — Bill Discrepancy

Airtel Data Card Services — Bill Discrepancy

A ANINDYA DASGUPTA from Delhi, Delhi

Dear Sir, I am ANINDYA DASGUPTA customer of Airtel DataCard Postpaid Services.My Number is => [protected]. I have been using this service since month of May and I faced the billing problem twice. I have already sent a mail to Nodal Officer(Airtel), they tried to solve my problem but it was unsatisfactory for me. Actually on the month of July my datacard bill plan was Rs599 (with 1 GB free usages), I called to 121 and interacted to customer care executive Mr.Joydeep and then after Ms. Priyanka for changing my next month's bill plan, after asking he told me that for changing bill plan I have to request before 10 to 15 days then on that time I requested for changing my next month's(August) bill plan Rs.599 to Rs.350. I told him again and again ( 5-6 times) that dont change my current (JULY) bill plan on that time he replied me that dont worry sir we will change your next month's bill plan which will activated from August (after 2nd of August) then I assured and I used according to my current bill plan which was 599 where free usages are 1GB. I shocked when I got my July month's bill which is Rs.2211.63 .how can it be possible . when enquired I was informed that my bill plan had changed on 17th of July which is Rs.350 and others are extras.isn't it absurd? When I contacted Nodal Officer(Airtel) then they waived only Rs.800. is this a satisfactory response, I think no. There is no any fault has happened from my side.Sorry to say that it is the fault of that customer care executive, Then why will I pay more ?? I will pay only that amount which have used and essential . If I was responsible for this fault than obviously I would pay but it is not my fault and I am being harrashed every month. I am request to you Sir plz try to understand my problem and sort-out as quickly as possible. I am waiting for your response. THANKS Was this information helpful? No (0) Yes (0)

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Vivek Khemka

from Ahmedabad, Gujarat

Airtel Datacard Service - Review

As per my advice, do not even think about Airtel Datacard service. Their service is pathetic both in terms of speed compared to other service provider and billing procedure. I had terrible experience and within 9 days of my connection, i had surrendered it. Their daily unbilled amount does not consider your data plan and free transfer limit resulted your service will be deactivated even when you have not reached your free limit.

Take example of their 350/- rental plan where 500 MB free data transfer is allowed and above that Rs. 5/- per MB. Now say you credit limit is set to Rs. 1200/- and you made a data transfer of 300 MB after the activation. Their system will take is as 300*5 = INR 1500 which means you are above your credit limit and your service will be deactivated until you make payment of INR 1500 or wait for your billing to generate. Their billing system will consider free transfer of 500 MB only at the time of bill generation. So you would never be able to utilize at least your free limit.

The same is true for Rs. 999 wala plan. You can utilize the internet data transfer till your credit limit and once you reach their credit limit as per their faulty unbilled system, you have to make the advance payment of entire amount to get it reactivated but in reality are required to pay only Rs. 999/- which will be considered only at the time of billing generation.

Their speed is even poor compared to BSNL/TataIndicom.

If any one is even considering going for this, i would request them to clarify the issue specifically related to billing system with their customer support executive before they go for this.