Airtel — Deactivation of GPRS and reduce bill amount of last two months.

sakute1686

from Pune, Maharashtra

Address:

Pune, Maharashtra

Hi,
My name is Sagar Kute. I have Corporate Rs.149/- plan period from day 23 to day 22. I had activated GPRS and SMS service. Right now i am not using GPRS enable Mobile Handset from last 3 months so i requested to customer care to deactivate of GPRS service on 21th Feb 2013 (near about 10-11 AM) on 121 and also on 198 Customer Care number.On the same day i got the Deactivation Successfull message near about 4.30PM.
According to my billing period for next month from deactivation i.e. for march and april(23/02/2013-22/03/2013 and 23/03/2013-22/04/2013), GPRS service amount is not added in the final bill. Also i have raised one service request (SR) on 121 on 9th or 10th of May for deactivating the GPRS service and reduce the amount. Customer Care Execative replied me that he had made SR and amount will be reduced from bill. But Service amount is still added in Bill for both months(March and April) and service is deactived.

Thanks and Regards
Sagar kute.
[protected]

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Comments

MANISH SINGH

from Delhi, Delhi

AirTel — DEACTIVATION OF GPRS

I was using airtel GPRS for net surfing on my laptop but when i tried de-activating it through sending SMS it failed and i never got a SMS confirmance. I also tried contacting customer care for de-activation of my GPRS service but that also dosent helped me. now i am totally helpless

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Kute,

This is to inform you that your concern listed on 02 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Kute,

Further to our discussion dated 02 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Kute,

We would like to inform you that your concern listed 02 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33