[Resolved]  Airtel — Deducted charges for services that I never activated or used

Address:

South Delhi, Delhi

Hi,

I want to lodge a complaint on consumer forum regarding charges deducted from my Airtel prepaid account. My mobile number is [protected]. I was charged 5 Rs everyday for a service "BIG FAT FREE STORE_5", which was never subscribed by me. I was never informed about this deduction or the activation of this service. I was not even aware that what this service was all about.

Later on, when I noticed that my balance was quite low, I sent an SMS stating "LAST" to airtel customer care number 121. And, I came to know about the last 5 deductions of 5 Rs per day. I called up 121 and spoke with a Customer care representative, and to my utter dissatisfaction, he was only ready to refund a sum of 10 Rs which I didn't accept. I even spoke with their team leader, however she kept on imposing it on me saying that it was me who activated this service using their WAP. It is a service for loosing weight and I am already a healthy person. I felt very disgusted and cheated.

I am an educated person and I am using Internet since a long time now. So, I am aware what I am doing on my phone or PC. I explained this to her but all she could offer me was 10 Rs. only. The sum of 5 Rs daily was being deducted from a long time and now these cheats are offering me 10 rupees refund. I am really sad that a company like Airtel can do this and in such a competitive world where goodwill is a bog word.

Sir, I demand a full refund of all the and an assurance cum apology that no such activation of any service will ever happen without my consent.

Hoping for a strict action and a positive response.

Thanks and Regards,

Manish Sharma
Cell no: [protected]
Munirka