Airtel — Deducting Money from Prepaid connection

Address:

Gurgaon, Haryana

I got a recharge for the 3 GB data Plan on my Airtel number on May 1 2013. Even after activating a plan my internet speed was extremely slow. I raised a complaint for the same on 2nd May 2013. The airtel got back to me saying it was resolved, which it wasn't and the speed remained slow. On 6th May 2013 I raised another complaint for the speed and the executive told me it would be resolved by evening. I checked my account balance in the evening I had about 767 MB left. Then Monday morning I get a message saying my 690 MB of data had been deducted. I called the customer the whole day but my calls were not answered. I finally got through to one customer care executive today (7 May 2013) and he informs me that there is no plan activated on my phone which is ridiculous. After minutes of arguing the man decides to check the customer database and agrees yes there is a plan activated. He then offered me a measly INR 100 recharge as calling balance, which is unreasonable because I want my 3g data that I lost back. When I asked him to forward my complaint to higher authority else I would have to pursue it legally. The executive then cut the call on my face. Airtel has been harassing me for days now! I demand my money back.