[Resolved] Airtel — Delay in refund | |||
Hello, This is the third time I am having worst experience with Airtel. Here is the compliant for which I need a proper reply from Airtel. I had disconnected my Airtel 3G connection after a dismaying service and wrong billing done by Airtel. I was over billed for R.3749.98/- and by mistake I had made the payment. this was happened in the beginning of 2012 and I have requested airtel for a refund. My request was accepted and Airtel had agreed to make the refund of the excess amount paid by me. I have been following up for the refund for an year now and got no proper response from the customer care team, the only prompt response I got were the "auto replies" to the requests sent to 121.in.airtel.com. While following up with the customer care center two months back I was told that Airtel had already paid the money (by cheque) and as per the customer care department there is no refund pending from Airtel towards settling my claim. This is totally unprofessional as I haven't received any Cheque from Airtel to settle this case as agreed by Airtel and being a reputed telecommunication firm Airtel cant cheat customer like this. I need justice here and need my money back. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
Namaste,
This is to inform you that your concern listed on 21 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 21 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste ( smp0310),
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
42%
Complaints
54500
Pending
0
Resolved
21958
View all 54500 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Airtel — No proper service and refund delay
We were planning to take an internet connection so we contacted the Airtel people(Bangalore). They were very interested in the beginning they sent their people the next day of our call to check the whether there is scope of internet connection in our area or not. The same day[protected] we filled the subscriber enrollment form having the SEF number TBLR 0130300. We even paid that guy 500rs as amount which should be paid along with the SEF. For almost a week we didn't receive any calls from the airtel people, after contacting them several time only they told us that connection is not possible in our area and money will be refunded. Till this day they have not refunded the money back to us nor contacted us. We receive a very cold response if we try to contact them. We would like Airtel people to resolve this problem as soon as possible and refund our money.