[Resolved] Airtel — INVALID GPRS BILL AMOUNT | |||
Respected sir I m Hemant arora & my number is[protected]. Its been more than 1 year I m using this number & paying bill regularly. From 20 jan I started using aritel gprs on my handset. To avoid huge bill on 31st jan I requested for 198 rental 2Gb GPRS plan. I got setting & welcome message from airtel. After 15 days collection department approached 5times & I always explained them I am using gprs that’s why my unbill amount is exceeding my credit limit but at the time of bill generate it will be discounted. Now on 23 feb airtel generated my total bill of 6000 rs & in that 5000rs airtel are charging for gprs only. When I tried to explained my situation in airtel nodal officer & coustmer care they are saying you were using airtel live settings that’s why your bill is huge. In this case I m innocent because to avoid huge bill I activated airtel gprs plan then why will I use airtel live? I didn’t know the difference between Airtel live & Airtel gprs. Coustmer care didn’t aware me that airtel live is not discounted in 198 gprs scheme. Now airtel is giving discount of 1000rs only. I cann’t afford this much amount to pay. I want to adjust my usage till 2 Gb to discounted by 198 & further usage to be charge as per airtel charges. Now my services are barred & I am feeling cheated. Please help me. Rgds Hemant Arora [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I have the same problem after they provided 3g on my number my bill jumped to 7000 from 700 rs. They say i have to pay rs 3000 within 48 hours though it may be decided later that it is call charges or GPRS charges. Why should i pay for gprs if i have got 2 gb unlimited plan they shouldn't charge it and discount it later on bill its a hassel to customers first charging than discounting and inbetween we have to pay unnecessarily.
Reply
I have been using this number for quite a long time and I never had an issue related to billing system..though I was sometime bad in paying bills with delay. Bad habit, but I was charged most of the time for my bads... Now what I see before my eyes is unbelievable. I see bill that is generated worth INR 25k ? Do I see that correctly ? Yes I do. I am surprised...someone spoken to me from airtel couple of months back and said he would be activating 3G service on my number called flexishield ? Not sure what it was. He said that would cost me some 700 INR where I can avail unlimited 3G exp...Was that guy from airtel was right ? He said my 3G should not breach 2000 INR limit...above all my credit limit is limited to 4400 INR. How come bill has crossed that too? Its all a pain n headache to me in simple words...and certainly a shocking change brough by airtel for customers who are loyal and using their services for long time like me. Not sure where to contact and get this mess off my head. This shocking change put thought process in my head to quit airtel services and find something new. Regards, Madan Gopal
ADDING MY NUMBER- [protected]...I am using this number for very long time...close to 7 years now.
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