[Resolved] Airtel — Fraudulently charging Rs. 150/- on mobile no. [protected] in the name of AritelLive, AirtelTV

shivkrsingh

from Delhi, Delhi

Address:

Delhi

Problem started from[protected] when Airtel started charging me for using AirtelLive despite i have activated Rs. 98/- monthly GPRS plan on my mobile a complaint was made by to various airtel authorities and consumer forums on June 1st 2011 and the issue was resolved by refunding Rs. 100/- (on[protected] and Rs. 50/- (on[protected]. That is a total sum of Rs. 150/- was refunded to me against my complaint. Afterwards they started to recover the same by some other means i.e. fraudulently in the name of airteltv. On[protected] at 14.09.19 I got a message from AD-54321 that "Thanks for using AirtelTV subscription service from Airtel. You have been charged Rs. 150. Latest games http://gclub.in browsing @30p/20kb." After complaint to airtel and copy to trai, different consumer forums etc. I got back Rs. 150/- on[protected]. Again on[protected] Rs. 150/- was deducted from my balance i got similiar message for subscribing aiteltv on my mobile and again after complaining i got back Rs. 150/- on[protected]. Afterwards again on[protected] they deducted Rs. 150/- without giving any reason and after lodging complaint i got back Rs. 150/- on same day and was told that for audit purposed that was happened and will not happen again. But on[protected] again the deducted Rs. 150/- without specifying any reason. After several complaint over e-mail i was not getting any reply form anyone. Finaly after sending various complaint through mail, as reaching cusotmer care was already blocked by them from my mobile, finally got reply on[protected] that Rs. 150/- deducted on[protected] was justified as using airteltv from my mobile earlier which was wrongly credited to my mobile and hence they have deducted the same.

Now the conclusion is that they finally succeeded in deducted Rs. 150/- which they gave me on resolving my complaint on June 2011. This is to be noted that i have never subscribed airteltv and never requested for any such service from airtel by any mode of communication exists. How can I be charged for something with i was not requested and never used.

It is my request that please help me in getting back Rs. 150/- plus compensation for continuosly harassaing me.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

shivkrsingh

from Delhi, Delhi

Dear Sir,

As per the justification given by Airtel authorities regarding deduction of balance in the name of VAS named airtelTV is "the value added service namely Airtel TV got activated via clicking on Wap banner link". In this regard I have to say that WHETHER AIRTEL HAS SPREAD ITS VAS SERVICES LIKE DEADLY VIRUSES OVER THE NET IN THE FORM OF WAP BANNER LINK??? FURTHER THOSE WAP BANNER LINKS ARE NOT VISIBLE OR NOTICIABLE TO USERS AND THOSE LINKS GOT CLICKED WHENEVER ANY USER VISIT THE INTERNET AND AIRTEL AUTHORITIES IMMEDIATELY MAKE DEDUCTION OF BALANCE AND SUBSCRIBE THOSE VAS ON CUSTOMERS MOBILE WITHOUT EVEN CONFIRMING THE SAME FROM CUSTOMER. THIS IS UNFAIR TRADE PRACTICE, FRAUD AND CHEATING WITH THE CUSTOMER.

Shiv Kumar Singh
[protected]

shivkrsingh

from Delhi, Delhi

Dear Rakesh Ranga,

This is to inform you that my concern listed on 30th June 2011 has not been resolved yet. I have not got my money Rs. 150/- back which was deducted fraudulently. As told by Airtel that I was charged for subscribing AirtelTV by clicking on link in WAP banner. As I told earlier I have not clicked any link on any banner however if the banner was invisible and inadverantly clicked by surfing any other site the god say how the Airtel cheating its customers in the name of VAS.

Regards,
Shiv Kumar Singh