Airtel — Denial of Service, Frequent Disconnections

Address:

Rangareddy, Andhra Pradesh

Hi Support Desk,

Please share the following information

a) Contact Information of your Nodal Officer
b) Reason for Denial of Address Verfication for the Phone Number 998-999-XXXX

I am holding the Airtel Phone 998-999-XXXX. The issue I am facing is that the Service is being disconnected in lieu of Address Verification Failure.

I had submitted all documents along with Rs. 500 activation charge for my number including copy of my passport and two photographs.
The Address in Passport is valid, and is verified multiple times by various service providers.

1) Your Executive Anand, has written that the address is incorrect and he made attempt to contact me on my number during verification. Both did not happen, neither I get any call, nor did anyone turn up for verification - Outcome - Status of Sim - Disconnected.

2) I made multiple attempts to contact your service center and Spoke to Mr. Moses and Mr. Varadaraj, both denied anything they could do.

This has happened twice, question I have is, are your guys up to their job or your primary motto is to harass paying customers? If not action is taken in this matter in next 48 hours, I am going to write to TRAI's local Authority, seeking their help to resolve this.

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