Airtel Digital — Airtel HD - No installation and poor customer service

Address:

Tamil Nadu

I confirmed purchase of Aitel HD connection - Order # 1783434 and Rs. 6670 was deducted from my bank account on 8th May for package name - South mega HD 12 month bundle. The airtel executive informed me that the money was not received and sent an executive for collecting the money once again. On confirming that the money had been deducted from my account, the executive left after connecting me with the marketing team, who confirmed that the money was received and assured about installation within 48 hours.

After repeated follow-up no response has been received even after speaking on 12th morning to a supervisor named Mr. Khan (who informed me that he has spoken to the Area Sales Manager to expedite the issue). On 12th evening, I spoke to an executive named Naveen, who refused to connect the call to any senior executive / supervisor stating that the installation would happen on Sunday - 13th.

Airtel contacted #:[protected]

The email transcripts from a Team Lead who has been communicating till 11th and has not replied to my last email which follows up on the refund request:

1. Sagar Mhatre Sagar.[protected]@vertexgroup.co.in
May 10 (2 days ago)

to me
Dear Sir

We are closing this priority tomorrow Asap you will get the installation

2. Sagar Mhatre Sagar.[protected]@vertexgroup.co.in
May 11 (1 day ago)

to me
Dear Sir

Please wait till today 7 clk otherwise I will process for refund

Customer ID: [protected]

Customer Name: C Pradeep
Chennai