[Resolved] Airtel Digital HD — Delay in Installation of Airtel DTH | |||
I had purchased "Airtel Digital TV with HD" online from Airtel website on 8th Jul'11. Customer ID given to me is [protected]. More than One week is gone by and No setup box is delivered yet. No technician has turned up for installation. There is absolutly no action from Airtel. Every time I call your customer care, I get a different answer. See the responses below::- "You 'll SURELY get your connection on 12th Jul 2011 before 9 a.m." (((Nobody turned up))) "Please don't do anything except to have patience. We are forwarding you complaint to concerned department through mail." (((My mail id is not kept in loop. I am not even sure if any such mail was shot)))) "You 'll SURELY get your connection on 15th Jul 2011 before 9 a.m. Please take technicians mobile-number to further co-ordinate." (((On dialling given number, it says - "Idea service to this number has been Revoked". )))) "Your booking was done on 13th July 2011" (((Better Check the date of online transaction)))) "The number you have called i.e. Airtel digital TV Customer Care does not handle such complaints. Please contact us through mail." (((If so, then why this is not been said each time we call Airtel digital TV Customer Care. Sometimes you give information, other times you dont))))) Every time i called up Customer care executive gives a new time of installation but nothing happens. I had great expectations from Airtel but i am sorry to say that if my grievance is not handled on priority, then I will have to move to consumer court. I look forward to a speedy action on my complaint. Dinesh Shukla [protected]/ [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
15 days are gone. And what we have in hand?? -- All You Trashable Responses and No Action.
WHERE IS MY MONEY?? Ranga ji, Do u have any definite answer?
If not, then please change your payment system to "cash/chq ON DELIVERY". So that poor customers like me dont get so frustrated!!!
So much of my time, resources and energy is getting wasted in this un-ending follow up. And what I get back are some "non sense auto generated junk replies"...
Mr. RAKESH RANGA,
YOU BETTER REPLY ONLY WITH THE "DATE" ON WHICH I WILL GET MY MONEY BACK.
and pls dont delay it on want of some more information from my side as I have already given you enough.
Dinesh Shukla
[protected]
WHERE IS MY MONEY?? Ranga ji, Do u have any definite answer?
If not, then please change your payment system to "cash/chq ON DELIVERY". So that poor customers like me dont get so frustrated!!!
So much of my time, resources and energy is getting wasted in this un-ending follow up. And what I get back are some "non sense auto generated junk replies"...
Mr. RAKESH RANGA,
YOU BETTER REPLY ONLY WITH THE "DATE" ON WHICH I WILL GET MY MONEY BACK.
and pls dont delay it on want of some more information from my side as I have already given you enough.
Dinesh Shukla
[protected]
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On 18th July 2011, I got a call from Airtel saying they won't be able to give me dth and will refund my money.
I want to know, when will I get my money back as there is no communication after that call????
Dinesh Shukla
[protected]/ [protected]