[Resolved]  Airtel Digital T. V. — CUSTOMER CARE

Address:

Jaipur, Rajasthan

My Airtel digital TV A/c No. is[protected]. My compliant No. is 3816872 I booked this complaint on[protected] at 12.33 PM.

Representative on toll free No. [protected] has assured me that ur compliant will be resolved today till 5.30PM today.

I again called at 5.56PM on the same day than also representative on the same toll free no. assured me of the same time limit.

but no technical representative visited or called me up

So I again call on toll free no. at 7.25 P.M. ON[protected], this time ur representative said that we will SMS you our dealer phone No. on which you have to call. I did not get any SMS I again called on ur toll free No. were I was provided with the Mo. No. of the dealer Mr. Ravi, Mo.No.[protected]. I called dealer on sunday but he did not answered my Phone

I 9.45 Pm on sunday 12-9-10 itself.

On monday[protected] I was provided with various Mobile and Telephone No's of Technical person but of No use.

My complaint has not been solved till 16/9/2010 3.45PM

Company are there only to sell their products, does they are not bound to provide after sale service to their customers

from[protected] to[protected] my airtel DTH connection is showing NO SIGNAL but airtel company has not provided any assistance to me.
The dealer and the customer care executive not support my queries still now, Dealer ask for Rs.250 for remote and Rs.100. for petrol but the executive ask for only Rs.150, It is also a difference between company and dealer, So please solve this problem, I am very frusted from Airtel digitel service.
Shyam Singh
[protected]